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Wireless (Wi-Fi) Networking Help and Support

Wireless Networking

A wireless network also known as Wi-Fi, allows you to connect to the internet, wireless-enabled or network printers, and share files with other devices. Wireless networks allow you to do this from anywhere in your home or business using a Wi-Fi router. ​If you are experiencing any of the following symptoms, the suggested quick steps might help.​​

  • You are experiencing a loss of connectivity to the Internet, such as being unable to browse to a web page, chat, or use a video conferencing application such as Microsoft Teams, Skype, or Zoom.
  • You are experiencing slow or intermittent connection to the Internet, such as buffering when watching a video or a long load time while browsing a web page.
  • Unable to share files or access a wireless printer over the local network.

Follow these quick steps to help you to resolve your wireless networking issue.

Try each step and check if the wireless network issue is resolved. If the issue is not resolved, proceed to the next step.

Fix 1: Make sure that the Wi-Fi is on and disable Airplane mode.

Click the Internet status icon on the lower right side of the taskbar and ensure that the Wi-Fi tile is blue and the Airplane mode tile is white.

win11

Fix 2: Move the computer closer to the wireless router (if possible) to determine if you have an interface or range issue.

Fix 3: Recycle the power on the computer and router.

This process will sync up the Modem, wireless router, and computer.

  1. Turn off the computer and router or modem.
    turn off
  2. Wait 3 minutes, then turn on the router or modem.
  3. Wait another 2 minutes, and then turn on the computer to re-synchronize them.

Fix 4: Run the Windows Network Troubleshooter.

The Windows Network Troubleshooter finds and fixes problems with connecting to the Internet or to websites.

  1. Press and hold the Window key and then press the Q key.
  2. Type network troubleshooter in the search box.
  3. Select Find and fix Network problems (Control panel) from the results.
    network
  4. Click Next and follow the prompts.

Fix 5: Run the Optimize Network option in the SupportAssist application.

This tool ensures connectivity and updates settings to keep your network efficient and reliable.

  1. Press and hold the Window key, and then press the Q key.
  2. Type SupportAssist in the search box.
  3. Select SupportAssist (App) from the results (If SupportAssist is not available on your computer, proceed to Fix 6.)
    SupportAssist
  4. Click the down arrow at the bottom of the SupportAssist window.
    SupportAssist
  5. Select Run under Optimize network and follow the prompts.
    SupportAssist

Fix 6: Download and install the latest wireless network driver for your Dell computer.

Learn how to download and install Dell drivers.

Fix 7: Run the hardware test to ensure your wireless or wired network adapter is working correctly.

Fix 8: Update the firmware of your router. Contact your internet service provider (ISP) or the router manufacturer for more information.

Videos

How to Troubleshoot Wi-Fi in Windows 11

This video will demonstrate the troubleshooting procedure of Wi-Fi for the Windows 11.
Check for the wireless card in the Network adapters section in Device Manager

Optimizing your system using SupportAssist for Home PCs

This video demonstrates how to optimize your system using SupportAssist. SupportAssist optimizes your system by cleaning temporary files, tuning system performance, optimizing network, and removing viruses and malware.

Other Resources

diagnostic
Network Hardware Test
Dell recommends running diagnostics on your wireless network adapter to ensure it is working correctly.
wifi
Connect Laptop to Wi-Fi and Troubleshoot Network Issues
Learn how to connect your laptop to Wi-Fi in Windows 11 and 10. Find instructions on network setup and troubleshoot other network issues.
wifi
Fix Wi-Fi Connection Issues in Windows
See this Microsoft article when you cannot access email, browse the web, or stream music, for help resolving the issue.
network
Wired Networking Help and Support
Follow the suggested quick steps to resolve wired networking issues. Find links to additional resources for troubleshooting wired networking problems.
Bluetooth
Bluetooth Help and Support
Follow the suggested quick steps to resolve your Bluetooth device related issues on a Dell computer. Find links to additional resources for troubleshooting Bluetooth device related problems.
movie clapper play
Support videos
Go to our Dell video library for more support videos.