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Locate Your Converged or Hyper-Converged Infrastructure System's Tag

A Service Tag (ST), Express Service Code (EX), mini-Enterprise Service Tag, Enterprise Service Tag, Express Service Tag (EST), or Product Serial Number Tag (PSNT) is a unique product identifier found on a barcoded label on your device. This label is attached to a pull-tab, commonly referred to as a luggage tag or information tag.

Though these tags may be called by different names, they all serve the same purpose: helping you access Dell support, check warranty status, and receive updates. When contacting Dell Support, providing this code ensures your call is routed to the right team for personalized assistance.

Converged Infrastructure is a ready-to-go system bundle that includes servers, storage, networking, and management software. Hyper-Converged Infrastructure (HCI) offers similar benefits but with smaller, more flexible parts. Both types combine software, computing, storage, networking, and virtualization into one easy-to-manage solution.

Asset Tag locations are dependent upon what the individual physical hardware component device(s) are that are in the bundle. Look up the hardware component’s asset tag by going to “Identify your product or search support” section of Dell’s Support site.

Where to Find Your Tag For Converged & Hyper-Converged Systems

Converged Infrastructure

VxBlock and Vblock Systems

These systems bundle compute, storage, networking, and management into a single rack.

Where to look:
  • Pull-out tab (front upper-left or bottom-right)
  • Sticker on the chassis
  • Smaller tag on the rack

Need to find a specific component's tag? Use the "Identify your product or search support" feature on Dell's Support site or check the product's user guide.

VxBlock rack

Hyper-Converged Infrastructure

VxRail Systems

Dell VxRail is a hyperconverged infrastructure system from Dell EMC and VMware. It combines Dell PowerEdge servers with VMware vSphere and VMware vSAN, offering a pre-configured solution optimized for software-defined storage and the VMware vSphere ESXi hypervisor. VxRail addresses security and compliance challenges in modern environments.

VxRail Server Hyperconverged

Where to look:
  • Pull-out tab at the front (bottom-right for newer models, upper-left for older ones)
  • Sticker on the chassis
  • Smaller tag on the back

The pull-out tab includes both the 14-digit PSNT and the 7-digit Service Tag.

Again, for individual components, use the "Identify your product or search support" feature on Dell's Support site or refer to the user guide.

Helpful resources:

PowerFlex Rack

PowerFlex rack architecture is based on Dell EMC PowerEdge servers. The PowerFlex appliance is a pre-configured, hyperconverged appliance that combines Dell EMC PowerEdge Servers with PowerFlex virtualization software.

PowerFlex 2U server

Where to look:
  • Tag on the rear of the rack
  • For other methods, check the product's user guide

Need a specific component's tag? Use the "Identify your product or search support" feature on Dell's Support site or check the product's user guide.

Helpful resources:

VxRack Systems

VxRack is a self-contained unit of servers and networking.

Where to look:
  • Depends on the specific hardware components in your system
  • Use the "Identify your product or search support" feature on Dell's Support site or check the user guide.

Why is the Service Tag or Express Service Code Important?

Your Dell Service Tag or Express Service Code is super handy! It helps you:

  • Access Documentation: Quickly find manuals and documentation.
  • Download Drivers: Get the latest driver updates for optimal performance.
  • Contact Support: Easily reach Dell Technical Support for help with troubleshooting, warranty services, and more. When calling Dell Technical Support, use the Express Service Code on the IVR (Interactive Voice Response) for faster service.

How to Look Up Your Device on Dell Support

Looking up and using your Service Tag or Express Service Code on the Dell Support website is super easy! Just follow these steps:

  1. Visit the Dell Support website.
  2. Enter your Service Tag, Express Service Code, or Model under "Identify your product or search support".
  3. Click Search to find your device's information. You'll get access to your device's warranty status, drivers, manuals, support history, and more.

Frequently Asked Questions (FAQs)

Here are some answers to common questions users ask about identifying Converged or Hyper-Converged Infrastructure systems.

1. Why aren't device tags always in the same spot or designed the same way?

  • Over the years, devices and models have changed, leading to different asset tag locations. If you can't find your asset tag using methods mentioned in this article, check your device's user guide for specific instructions.

2. Why isn't my device listed here?

  • Check your device's user guide for specific instructions to find the asset tag information.

3. Why can't I find the label on my device?

  • If the label is in an inaccessible location or has been rubbed off or removed, there are alternative methods to identify your device through the browser or CLI command. Check the user guide for instructions.

4. Does the Service Tag or Express Service Code expire?

  • No, it remains valid for the life of the device.

5. Can I use the Service Tag, Express Service Code, or PSNT for insurance purposes?

  • Yes, you can provide the Service Tag, Express Service Code, or PSNT to your insurance provider. It's a good idea to check with your insurer to make sure they accept these identifiers.

6. Can I transfer the Service Tag to a new owner?

  • Yes, update the ownership details of your device on the Dell's website after selling.

7. Does the Service Tag or Express Service Code include personal information?

  • No, it only identifies the device. Please note that your Dell Service Tag is linked to your account, and you should never post it publicly on any website or social media platform.

8. What should I do if my Service Tag is not recognized?

  • Make sure you've entered it correctly. Remember, the letter "O" can look like the number "0," the letter "l" can look like the number "1," and the letter "B" can look like the number "8." If you're still having trouble, try using the Express Service Code instead. If issues persist, refer to the user guide of your device for alternative options.

9. Does the Service Tag link to my Dell account?

  • Yes, you can link your device to a Dell account under the Devices section.

10. I have my Service Tag, but I can't find my Express Service Code. How can I get it?

  • If you have your Service Tag but can't locate your Express Service Code, follow these simple steps:
    • Go to the Dell Support website.
    • Under Identify your product or search support, enter your Service Tag and click Search.
    • Once your product details page loads, click the More dropdown next to the Service Tag.
    • In the dropdown, you'll find your Express Service Code displayed.
  • Now you have your Express Service Code, which you can use to get support via Phone.

11. What happened to the Quick Resource Locator (QRL) site?

  • As of October 2024, we’ve retired the Dell Technologies Quick Resource Locator (QRL) website. But don’t worry—everything you need is still available.
  • Now, when you scan the QR code on the Express Service Tag (usually found on the pull-out luggage tag), it takes you straight to your product’s page on the Dell Support site.
  • Want more details? Check out the Dell Quick Resource Locator migration FAQ.

12. I did everything suggested and still cannot find my asset tag, what other options are there?

  • These devices can be identified by using the model number or name of the device.