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Locate Your Server's Service Tag

Looking for your Dell PowerEdge server's Service Tag? This guide shows you exactly where to find this essential identifier on different PowerEdge server models, so you can access support, check warranties, and keep your server running smoothly.

A Service Tag (ST), Express Service Code (EX), mini-Enterprise Service Tag, Enterprise Service Tag (EST), or Product Serial Number Tag (PSNT) is a unique product identifier found on a barcoded label on your server. This label is attached to a pull-tab, commonly referred to as a luggage tag or information tag.

PowerEdge Rack and Tower Servers

Most PowerEdge servers follow a standard layout for Service Tag placement, but there are some variations based on the model and available space.

Physical location

Look for the information or "Luggage" pull-out tab, which contains both your Express Service Code and Service Tag:

  • Front of the server: Most PowerEdge servers have the information tag on the front panel
  • Back of the server: Some models (like the R740XD2) place it on the back due to limited front space
  • Left side of the chassis: You'll also find the Service Tag printed on a label here

Close up view of Service Tag location on PowerEdge R650 Server

Close up view of Service Tag location on PowerEdge R740XD2

Tip: Can't find the tag? Check your server's Installation and Service Manual. Every model has a "System Overview" section with a "Locating the Express Service Code and Service Tag" guide. Find your specific model manual by visiting the Dell PowerEdge support page, selecting your server, clicking Documentation, and searching for the Installation and Service Manual.

Using the web browser (iDRAC)

Your server's iDRAC (Integrated Dell Remote Access Controller) provides web-based access to system information:

  1. Open your web browser and navigate to your iDRAC's IP address
  2. Log in with your iDRAC credentials
  3. Go to System > Overview
  4. Your Service Tag displays in the system information section

Service Tag under the Overview section of iDRAC 10

Using command line

You can retrieve the Service Tag directly from your server's operating system:

Windows servers:

  1. Open Command Prompt (type cmd in the search bar)
  2. Run this command: wmic bios get serialnumber

Linux servers:

  1. Connect via SSH or open a terminal
  2. Run this command: sudo dmidecode -s system-serial-number

VMware ESXi:

  1. Connect via SSH as root
  2. Execute this command: esxcli hardware platform get

iDRAC SSH access:

You can also access the iDRAC remotely via SSH for its command line interface:

  1. Connect to your iDRAC via SSH
  2. Run this command: racadm getsvctag

PowerEdge MX7000 Modular Server Chassis

The MX7000 represents Dell's modular server approach, with its own specific Service Tag locations and access methods.

Physical location

Find the Express Service Code and Service Tag on the information pull-out tab located on the chassis. The exact location is documented in the MX7000 Enclosure Installation and Service Manual under "Enclosure Overview" > "Locating the information tag of your system."

You can download the manual from the PowerEdge MX7000 support page.

Using command line

Access the chassis management through the serial console or SSH:

  1. Log in to the Chassis Module Serial console or SSH to the OME (OpenManage Enterprise) IP address
  2. Use your default credentials to connect
  3. Run this command: racadm getmodinfo

This command displays information for all modules in the chassis, including their Service Tags.

Using the web interface (OME-Modular)

The OpenManage Enterprise Modular web interface provides easy access to chassis information:

  1. Navigate to the OME-Modular web interface in your browser
  2. Log in with the default credentials (root/calvin, unless changed)
  3. On the Overview page, scroll down to the Chassis Information section
  4. Your Service Tag appears in this section

Service Tag of PowerEdge server in OpenManage Enterprise

PowerEdge Cloud Servers

Dell's cloud server lineup includes both individual server sleds and chassis systems, each with different Service Tag locations.

Cloud Server Sleds (C6420, C6520, C6620)

These individual server sleds fit into cloud chassis systems:

Physical location:

  • Primary location: Information pull-out tab at the rear of the sled
  • Secondary location: Label on the left side of the sled (visible when removed from the chassis)

For detailed location information, consult the Installation and Service Manual for your specific sled model.

Cloud Server Chassis (C6400, C6600)

These chassis systems house multiple server sleds:

Physical location:

  • Primary location: Information pull-out tab on the front of the chassis
  • Secondary location: Label printed on the left side of the chassis

Check the Chassis Installation and Service Manual under "System Overview" > "Locating the Express Service Code and Service Tag" for model-specific guidance.

Quick troubleshooting tips

  • Can't find the physical tag? Check both front and back panels—some models place it differently due to design constraints
  • Multiple servers? Document each Service Tag with its physical rack location for easier management
  • iDRAC not accessible? Ensure the iDRAC is configured with network settings and powered on
  • Command line isn't working? Verify you have administrator privileges and the correct syntax for your operating system

Why is the Service Tag or Express Service Code Important?

Think of your Dell Service Tag or Express Service Code as your server's unique fingerprint. Here's what you can do with it:

  • Find documentation fast: Pull up user manuals and setup guides in seconds.
  • Get the right drivers: Download the latest updates that keep your system running smoothly.
  • Connect with support quickly: When you call Dell Technical Support, enter your Express Service Code on the phone system for faster service.

How to Look Up Your Tag on Dell Support Website?

Looking up and using your Service Tag or Express Service Code on the Dell Support website is super easy! Just follow these steps:

  1. Visit the Dell Support website.
  2. Enter your Service Tag, Express Service Code, or Model under "Identify your product or search support".
  3. Click Search to find your system's information. You'll get access to your server's warranty status, drivers, manuals, support history, and more.

Frequently Asked Questions (FAQs)

Here are some answers to common questions users ask about the Service Tag or Express Service Code on Dell PowerEdge servers.

1. Why aren't device tags always in the same spot or designed the same way?

  • Over the years, devices and models have changed, leading to different asset tag locations. If you can't find your asset tag using the methods mentioned above, check your device's user guide for more details.

2. Can't find your device listed? No worries! Here are other ways to locate the tag on your device.

  • Check your device's user guide for more details and methods to find the asset tag. 

3. Why can't I find the label on my Device?

  • If the label is in an inaccessible location or has been rubbed off or removed, there are alternative methods to identify your device through the browser or CLI Command. Refer to the user guide for instructions.

4. Can I use the Service Tag or Express Service Code for insurance purposes?

  • Yes, you can provide the Service Tag or Express Service Code to your insurance provider. It's a good idea to check with your insurer to make sure they accept these identifiers.

5. Does the Service Tag or Express Service Code expire?

  • No, it remains valid for the life of the device.

6. Can I transfer the Service Tag to a new owner?

  • Yes, you can transfer your server's ownership when you sell or give it to someone else. You'll need to provide information for both the current registered owner and the new owner.

7. Does the Service Tag or Express Service Code include personal information?

  • No, it only identifies the device. Please note that your Dell Service Tag is linked to your account, and you should never post it publicly on any website or social media platform

8. What should I do if my Service Tag is not recognized?

  • Make sure you've entered it correctly. Remember, the letter "O" can look like the number "0," the letter "l" can look like the number "1," and the letter "B" can look like the number "8." If you're still having trouble, try using the Express Service Code instead. If issues persist, refer to the user guide for your device for alternative options. 

9. Does the Service Tag link to my Dell account?

  • Yes, you can link your server to your Dell account under the Devices section.

10. I have my Service Tag, but I can't find my Express Service Code. How can I get it?

  • If you have your Service Tag but can't locate your Express Service Code, follow these simple steps:
    • Go to the Dell Support website.
    • Under Identify your product or search support, enter your Service Tag and click Search.
    • Once your product details page loads, click the More dropdown next to the Service Tag.
    • In the dropdown, you'll find your Express Service Code displayed.
  • Now you have your Express Service Code, which you can use to get support via Phone.

11. What happened to the Quick Resource Locator (QRL) site?

  • As of October 2024, we’ve retired the Dell Technologies Quick Resource Locator (QRL) website. But don’t worry—everything you need is still available.
  • Now, when you scan the QR code on the Express Service Tag (usually found on the pull-out luggage tag), it takes you straight to your product’s page on the Dell Support site.
  • Want more details? Check out the Dell Quick Resource Locator migration FAQ.

12. I did everything suggested and still cannot find my asset tag, what other options is there?

  • These devices can be identified by using the model number or name of the device.

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