PowerVault ME5: Web Graphical User Interface Stops at 0%

On a PowerVault ME5 series array, accessing the PowerVault Manager user interface through a browser may cause the user interface to stop responding at 0% loading after a prolonged period of inactivity.

Hi there. In this video, we'll look at the steps to resolve a PowerVault Manager issue when the interface stops at zero percent while loading. In some rare instances, when logging into the PowerVault Manager, some users have been met with the application failing to load and hanging at zero percent.

The issue is seen over multiple web browsers and has been identified as the loading command becoming unresponsive. Restarting the management service on one of the controllers can help to access the web user interface, and this action does not impact production.

Open an SSH session to the PowerVault controller management interface and run the following command: restart space MC space full. After the restart, you should be able to log back into the PowerVault Manager without any issues.

To stop the issue appearing in the future, update the firmware version of the array to the latest release. The latest firmware can be found at Dell.com/Support. And that's it. 

Thanks for watching.