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Identifying Dell Products without a Service Tag

Dell uses product identifiers such as Service Tag, Express Service Code, or Serial Number to access product information such as technical specifications, documentation, or warranty. Identifying your Dell product on provides access to product-specific documentation, drivers, and more.

Most Dell-branded devices such as keyboard, mouse, external hard drive, speakers, do not have a Service Tag or Express Service Code. Such devices must be identified using the model number or name of the device. The label containing the device name and model number is usually located on the bottom of the device. The model number and name is also located on the original packaging of the device.

NOTE: For Dell software or service contracts with no Service Tag, select the name of the software or service contract on

NOTE: To get documentation and support for third-party or non-Dell branded products, visit the product manufacturer’s website.

Video Resources

How to Identify Dell Products Not Having a Service Tag

This video will demonstrate the how to identify Dell Products not having a service tag.
How To Locate Your Service Tag

This video provides instructions on how to find the service tag on a laptop or desktop computer. For laptops, the tag is located underneath the system, while for desktops, it is located on the back of the chassis. Alternatively, the "Command Prompt" can be used to find the tag. The reader is asked to provide their service tag to receive further assistance.

Other Resources

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