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Wired Networking

Wired Networking

A wired network is faster, more stable, secure, and easier to set up than a wireless network. There still may be times you have issues, as shown below. If you are experiencing any of the following symptoms, the suggested quick steps might help.

  • You are experiencing a loss of connectivity to the Internet, such as not getting to a web page, using a video conferencing application, or chat.
  • You are experiencing slow or intermittent connection to the Internet, such as buffering when watching a video or a long load time while browsing a web page.
  • File and printer sharing issues.

Here are a few quick steps that you can try to resolve the wired networking issue

Try each step and check if the wired network issue is resolved. If the issue is not resolved, proceed to the next step.

  1. Remove and reinsert the network (Ethernet) cable on both ends, listen for a click to ensure that it is in all the way.
  2. Try another network cable (if available) to see if the issue persists.
  3. Turn off the computer and router. Wait 3 minutes, then turn on the router, wait another 2 minutes, and then the computer to re-synchronize them.
  4. Run the Windows Network Troubleshooter.
  5. Run the Optimize Network in the SupportAssist application that is installed on your computer. If SupportAssist is not available on your computer, proceed to the next step.
  6. Go to, download and install the latest network driver for your Dell computer.
  7. Run the SupportAssist diagnostics on your network adapter.
  8. Update the firmware of your router. Contact your internet service provider (ISP) or the router manufacturer for more information.

If these quick steps did not resolve the wired networking issue, we have more detailed information in the additional resources. You can also search for content related to the issue using the search bar at the top of this page.

Additional resources

Other Resources

Hardware test
Hardware test
Run a hardware test on the network card.
Drivers and downloads
Drivers and downloads
Need to install or update Dell drivers? Go to
Wireless networking
Wireless networking
Learn how to setup and troubleshoot wireless issues on your Dell computer.
Bluetooth networking
Bluetooth networking
Learn how to troubleshoot bluetooth issues on your Dell computer.
Support videos
Support videos
Go to our Dell video library for more support videos.