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Connect to SupportAssist for Business PCs in TechDirect

SupportAssist for Business PCs

Keeping your PC fleet productive with intelligent data-driven differentiators at your fingertips.

What is SupportAssist? SupportAssist is our intelligent connectivity technology that differentiates us from the crowd. Go beyond what you should expect from traditional support by unlocking the full power of the ProSupport Suite for PCs. Maximize your experience by connecting to SupportAssist for Business PCs through our online portal TechDirect anytime, anywhere. By connecting you get access to our differentiators like…

  • Full PC fleet visibility of health, application, and security scores in a single dashboard
  • Ability to remotely push BIOS, driver, and firmware applications
  • Proactive and predictive monitoring with issue resolution, automated detection, and case creation
  • Our telemetry uncovers performance issues and trends allowing you to take quick action
  • Create customized rules to define remote remediation and workflows

By deploying SupportAssist to your Dell PC fleet you get access to these features through your personalized dashboard in TechDirect. In a recent report from Principled Technologies (English only), hands-on testing found deploying SupportAssist in your ProSupport Plus environment could save you up to 641 hours of admin time annually on recurring tasks for a 1,000-device fleet. Furthermore, testing found you can initiate device driver and firmware updates for an entire fleet in as little as 37 seconds. Go beyond break/fix support and experience the Dell Technologies difference.

How do you get connected? Our resource section is here to help you get started with your SupportAssist and TechDirect journey.

If you’re looking for partner enabled content visit our partner portal.

For teams who do not choose to manage their PCs centrally, users can manage features locally on each PC through SupportAssist for Home PCs.

If you are looking for infrastructure solutions, check out of next-gen secure connect gateway technology.


How to get connected

Check out our getting started guide and learn how to Connect & Manage in TechDirect

In this self-guided demo (English only), experience a step by step guided tour of connecting with SupportAssist for Business PCs in TechDirect. By connecting you unlock the key features in the ProSupport Suite for PCs. Both the partner and customer experiences are covered.

  • Configure SupportAssist to proactively monitor your environment
  • Proactive and predictive alerts for expedited issue resolution
  • PC recommendations to optimize setting, update BIOS, firmware and drivers, and remove viruses and malware for a single device or across your entire fleet
  • Telemetry-driven insights for early indication of performance issues and user needs with hardware and software utilization

Select your language.

Attend one of our webinars, or view a recording!(English version) IT managers can learn how to get their PCs connected with a live demonstration and how to manage their Dell fleet in TechDirect our online self-service portal. We conduct webinars in multiple languages. To see webinars in other languages, click the globe in the upper right-hand corner of the page and select your location, then select Events under the Resources section at the bottom of the page.


What’s new?

We are enhancing our API library based on your expectations for connectivity.  We are enabling you to easily discover, flexibly integrate and securely consume PC fleet management capabilities with our APIs directly from TechDirect. Our APIs provide a single connection point for a given software program to exchange data or trigger an action. To learn more about our new APIs visit us at TechDirect.


Security is paramount

Privacy and security is paramount. SupportAssist only collects the information needed to resolve issues and keeps it secure. Our security white paper tackles our top five most asked questions. The following questions are addressed:
  • What data does SupportAssist collect?
  • How is this data protected as it is transmitted back to the company’s IT department or the computer vendor?
  • Once it reaches its destination, is that data stored in such a way that it remains private and secure?
  • How do we adhere to the GDPR and other standards?

Customer testimonials

Hear from our customer about how SupportAssist gives them peace of mind and keeps them productive.

“We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices. SupportAssist technology lets us customize rules to automate manual tasks, optimize performance and remove viruses and malware.” -Amy Remfrey, Director of Technology Support, Phoenix Union High School District

“Read our customer case study

“Watch our customer testimonial video


Partner Experience

Our channel partners can harness the full power of the ProSupport Suite for PCs on behalf of their clients by connecting their PCs to Dell. Through TechDirect, our online portal, partners can view and manage the support experience for multiple clients with a personalized dashboard to meet individual clients needs and drive productivity, once connected to SupportAssist.

Additional resources

Videos

How to Connect to SupportAssist for Business PCs in TechDirect

Unlock the full potential of Dell's Pro Support Suite for your PC fleet with Tech Direct. Gain actionable intelligence and fleet-wide insights through our online portal. Proactively monitor and optimize productivity remotely, ensuring seamless operations. Sign in at TechDirect.Dell.com, set up your account, and connect your fleet for at-a-glance insights, security scores, and efficient remote management. Maximize the value of Pro Support Suite with secure connectivity to Support Assist.
Dell TechDirect Overview

Optimize your IT support in the dynamic landscape of the hybrid workplace with Dell Technologies' Tech Direct. Streamline your PC fleet management through a modern, intelligent end-to-end experience. From a centralized dashboard, Tech Direct offers a simplified and efficient approach to handle device life cycles, providing customizable BIOS updates, data-driven insights, proactive alerts, and 24/7 support. Elevate your IT operations and effortlessly manage your entire fleet with actionable insights at your fingertips.
Smarter Support with Dell ProSupport Plus for PCs

Empower your IT teams with intelligent, predictive, and automated support through Dell's ProSupport Suite for PCs. Utilizing advanced telemetry and AI, effortlessly manage your Dell fleet remotely, anticipate issues, and automate updates for a smarter support experience. From ProSupport for expert access to ProSupport Plus for comprehensive insights and custom rules, ensure your end users stay happy and productive. Dell is here to provide the perfect support match for your business needs, allowing you to focus on the bigger challenges of the day.

Other Resources

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Secure Connect Gateway
Check out our enterprise connectivity solution
Support Library
Support Library
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Video Playlist
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