Warranty Return for Repair for Products with Mail-in Service
Per the terms of the service contract and the Dell Limited Hardware Warranty that applies to the system you purchased, your coverage may require that you return your system to Dell for repair. Please review your invoice or order form, service contract and Dell’s warranty terms and conditions to determine whether you must return your system for repair.
If Dell requires that you return your system to Dell for repair, please follow the steps below.
Preparing your system for shipment:
Packing & Shipping Steps:
Step 1: Fill out the required Dell Repair Form and include in the shipping box.
Step 2: Pack your system in the original packaging or in a similar quality box with protective bubble-wrap. Ensure snug fit so it does not shift or get damaged in transit.
Step 3: Place shipping label with support request dispatch number provided by Dell Technical Support onto the box and ensure the label is legible.
Step 4: Ship the system - Take your package to a courier or shipping service provider of your choice. Dell recommends you use a provider with tracking and insurance services.
Upon receipt of your system, it will take approximately 10-14 business days for the system to be returned. If some of the performance issues are unclear, cannot be reproduced by our technicians or require your attention our repair team may contact you for additional information.