Discover the steps to disable a forgotten password efficiently. Adhere to safety guidelines, power down the system, and remove the rear cover. Adjust the system board jumper, reinstall the cover, reconnect peripherals, and power on. Ensure security by assigning a new system or setup password.
Disabling a forgotten password
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Disabling a forgotten password:
Power off the system and all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the peripherals.
Remove the rear system cover:
Loosen the two thumbscrews at the rear of the system.
Press the release tabs on the system cover, and slide the cover towards the rear of the system.
Lift the cover from the system.
NOTE:The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Move the jumper on the system board from pins 2 and 4 to pins 4 and 6.
Installing the rear system cover:
Align the tabs on the system cover with the guide slots on the system.
Slide the cover towards the front of the system, until the system cover locks in place.
Tighten the two thumbscrews at the rear of the system.
NOTE:The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
Power off the system.
Remove the rear system cover:
Loosen the two thumbscrews at the rear of the system.
Press the release tabs on the system cover, and slide the cover towards the rear of the system.
Lift the cover from the system.
NOTE:The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Move the jumper on the system board from pins 4 and 6 to pins 2 and 4.
Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
Assign a new system and/or setup password.
