Important information regarding your computer repair process. Turnaround time for repair. The estimated "end to end" journey will take between 5-7 business days for Express Service, and 12-15 business days for Standard.
Dell will ship you an empty box, which will be delivered to your address within the next business day (if the service order is created before 6:00 p.m. CT) for Express Service and in the next one to two business days for Standard.
We recommend that you review the instructions received in the box before shipping the computer for repair. Please ship the system at your earliest convenience to ensure a timely repair.
You can track the progress of your system repair at our repair status website. Before you pack the computer. Back up your data, software and product license keys to an external device or cloud service as it may be erased during the repair process.
Remove all passwords from your system. Failure to do so will delay or prevent us from completing your repair. Do not pack CDs, DVDs, media cards, SIM cards, mouse/keyboard, USB receivers or other external media devices or peripherals. Issue identification.
Once your system has reached our repair center, we will run extensive diagnostics to isolate the issue. We will follow up with you via email and text message, if opted in, to advise you of the exact issue and repair price. Repairing your computer.
Once you have agreed on the repair charges, we will repair or replace the necessary part(s). Post repair, your system will go through in-depth quality checks.
Once it passes the quality checks, your system will be shipped back to you. The estimated delivery will take between one to two business days after the system leaves our repair center. Vital information!
Make sure you ship the power adapter and battery along with the system to the repair centre. Shipping: You may take your laptop to any FedEx drop-off location (FedEx Office, FedEx Express, OfficeMax, or FedEx Ship Center).
You may also arrange a free pick-up by calling the phone number below: To find an authorized drop-off location, visit www.fedex.com/locate. To schedule a free pick-up, call FedEx: 1-800-463-3339 Ensure you keep your package receipt to track your shipment.