PowerVault ME5: Dell AIOps Checkbox is Empty

Updating to ME5.1.2.2.0 or ME5.2.0.1.0 on PowerVault ME50xx storage units results in the Dell AIOps checkbox being empty. This is a known issue and is planned to be addressed in the next release.

Hi there. In this video, we'll cover the AIOP's checkbox showing as empty even when enabled. To identify this issue, log in to the PowerVault manager via your administrator credentials. Dell AIOPs, formerly Cloud IQ, has a checkbox located under Maintenance, then Support, and then Support Assist. 

Here, the option for Connect to Dell AIOPs can be found. Regardless if the checkbox is appearing empty, the test connection and all other telemetry files are being sent to the Dell endpoint without any issues. Checking the box and applying changes appears to be successful, but refreshing the page will clear the checkbox.

This is an issue with the firmware that has been identified and will be resolved by updating the controller firmware from our support page under Drivers and Downloads. And that's it.

Thanks for watching.