Dell’s Mail-in Repair Service is available for Dell consumer and commercial laptops with an active hardware warranty. If your Dell laptop has a display-, power- or startup-related issue, you can send your computer to a Dell Repair Center. Our technicians will diagnose and repair your laptop and send it back to you.
This service is currently available in Canada and the US. To schedule a Mail-in Repair Service, open a web browser and go to Dell.com/Support. Identify your product by typing in the service tag in the search bar. Scroll down and click on the “Contact Technical Support” button. Use the dropdown to select the issue your laptop is experiencing.
Please note that the Mail-in Repair Service is currently only available for video and display issues or power and startup issues, such as laptop not turning on or not booting into the operating system. Once you have selected your issue, click “Next”. Select “Get Started” next to “Mail-in Repair”. Read through the information on how the process works and then fill in the form with the required details, including your correct shipping address and contact information.
Once the completed form is successfully submitted and received by Dell, we will ship you a box with a prepaid return label within 2 business days. In the meantime, we recommend you back up all personal data before sending your device for repair. Also, make sure any external storage devices, such as external hard drives and SD cards, are removed before you pack up the device.
If the operating system needs to be reinstalled by the technician, any data on the drive will be deleted. For software that was purchased from Dell, check out the Dell Digital Delivery or Dell Digital Locker to download and install the purchased apps. For software that was purchased outside of Dell, use the original installation resources.
If the hard drive is replaced, the old hard drive becomes Dell property and will not be returned to you. Carefully pack the laptop in the box sent by Dell and schedule a pickup, or drop off the package at the nearest courier location. Our technicians at the Dell Repair Center will repair your device and send it back to you once completed.
