This video provides step-by-step instructions to troubleshoot battery not charging issues on Dell laptops. Learn how to check the AC adapter, run diagnostics, and perform a hard reset to resolve the issue.
Follow these steps to troubleshoot battery, not charging issues. First, we'll check the AC adapter and battery status in BIOS. Connect the adapter to the system and a working wall outlet. Turn on or restart the computer. At the Dell logo screen, repeatedly tap the F2 key to access bios. Click on overview and go to battery information to check the AC adapter status. If the AC adapter type is none, make sure the correct adapter is connected to the laptop and the LED on the adapter is on. If the AC adapter type is unknown, try another adapter if you have one available.
If the issue persists or if the same AC adapter works fine on another device, contact us via one of the options on our support website. Next, let's run EPSA diagnostics. Make sure your laptop stays connected to the charger throughout this entire process. Turn on or restart your computer. At the Dell logo screen, repeatedly tap the F12 key to enter the one-time boot menu. Click on diagnostics and follow the on-screen instructions to complete the test. Note that you should not run the extended memory test. If you receive an error code, make a note of it and contact us via one of the options on our support website.
Finally, let's perform a hard reset. Turn off your computer and disconnect any external peripherals. Unplug the charger and remove the battery if your laptop has a removable battery. Please check your computer's user manual to learn how to properly remove the battery. Press the power button for 20 seconds to drain any residual power. Reinsert the battery and connect the charger. Restart the system and check if the issue is resolved.
To hard reset a laptop without a removable battery, turn off the computer, plug in the charger, but disconnect all external peripherals from the system. Press and hold the power button for 30 seconds until the power LED light blinks 3 times. Release the power button. Restart the system and check to see if the issue is resolved. If you are still having battery not charging issues, contact us via one of the options on our support website so we can assist you.
