Can I Cancel My Order?
It is only possible to cancel your order before we start to manufacture or packing it.
To check if it’s still possible to cancel your order, please go to the Dell Order Status tool.
If your order is listed as “In production” or “Shipped” it’s no longer possible to cancel it.
What is Dell's return policy?
If your order has an error, or if you want to return your order for another reason, don't refuse delivery of your order.
Refusing delivery may increase the amount of time that it takes to credit your account. If you would like to return your order, you should accept the delivery. After that, follow the Return policies to arrange for the return of your order.
If I return an order to Dell, will the shipping charges be refunded?
For information about returning Dell products, including detailed information about restocking fees and shipping, see the Dell Return Policy.
When you return your system, we'll credit your account for the price of the system, minus the initial shipping and handling and any applicable restocking fees. Shipping charges aren't refundable.