Dell EMC iDRAC Service Module

Dell EMC iDRAC Service Module 3.2.0

For 12th, 13th, and 14th-Generation PowerEdge Servers shipping as of May 2018

iDRAC Service Module (iSM) is a lightweight software service that better integrates operating system (OS) features with iDRAC and can be installed on Dell’s 12th or later generation of PowerEdge servers. iSM provides OS-related information to the iDRAC and adds capabilities such as LC log event replication into the OS log, WMI support (including storage), iDRAC SNMP alerts via OS, iDRAC hard reset and remote full Power Cycle. iSM automates SupportAssist report collection process for iDRAC leading to faster issue resolution. iSM has very little impact on the host processor and smaller memory footprint than ‘in-band’ agents such as Dell EMC OpenManage Server Administrator (OMSA), thus expanding iDRAC management into supported host operating systems.

What’s New:
  • Can now upload SupportAssist collections from 12G and 13G servers to Dell EMC Support without first requiring registration
  • “Live VIB” upgrade from iSM 3.1 to iSM 3.2 without requiring reboot (fresh live install also supported)

Further information about system requirements, new features, installation and product usage can be found in iDRAC Service Module 3.2 documentation.

Note: For 14th-Generation server models released after May 2018 please go to and choose your specific model for the specific iSM version required.

To download, please choose the respective operating system and install format. Dell Update Package (DUP) format is a quicker installation that only installs default features whereas OS-specific packages typically contain a wizard-based installation to choose specific features:

Microsoft Windows Server 2012 R2, 2016 (and Windows 10 Client for Precision 7920 Rack only):

Red Hat Enterprise Linux and CentOS 6.9 and 7.5 (x86_64 only):

Novell SuSE Linux Enterprise Server 11 SP4 and 12 SP3 (x86_64 only): VMware 6.5 U1 and 6.7: Citrix XenServer 7.1 CU1: