The troubleshooting guides below cover basic troubleshooting steps for problems like: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart.
We recommend having the latest drivers and software updates for your PC as these may include enhancements to maintain optimum performance. Visit the Dell Download Center page.
Video Our comprehensive videos offer step by step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Additional video content can be found in our Video Library.