Warranty Return for Repair for Products with Mail-in Service
Per the terms of the service contract and the Dell Limited Hardware Warranty that applies to the system you purchased, your coverage may require that you return your system to Dell for repair. Please review your invoice or order form, service contract and Dell’s warranty terms and conditions to determine whether you must return your system for repair.
If Dell requires that you return your system to Dell for repair, please follow the steps below.
Preparing your system for shipment:
- Prior to shipping the system for repair, remove any add-on equipment and removable media such as memory, flash drives, CDs, etc.
- Please back up the information on your system. As a part of the repair process, all software on the system will be reset to original specifications. Dell is not responsible for loss suffered by you as a result of any data left on your system that is shipped to Dell for repair, and Dell will not be responsible for restoration or reinstallation of any programs or data.
- Include all Dell-branded components with the system in the box such as AC adaptor, battery etc.
Packing & Shipping Steps:
Step 1: Fill out the required Dell Repair Form and include in the shipping box.
Step 2: Pack your system in the original packaging or in a similar quality box with protective bubble-wrap. Ensure snug fit so it does not shift or get damaged in transit.
Step 3: Place shipping label with support request dispatch number provided by Dell Technical Support onto the box and ensure the label is legible.
Step 4: Ship the system - Take your package to a courier or shipping service provider of your choice. Dell recommends you use a provider with tracking and insurance services.
Upon receipt of your system, it will take approximately 10-14 business days for the system to be returned. If some of the performance issues are unclear, cannot be reproduced by our technicians or require your attention our repair team may contact you for additional information.
Check Status: For a status update on your service request, please click here and enter your system’s Service Tag, Express Service Code or Support Request Dispatch Number.