Dell OpenManage Integration Version 1.4.0 with ServiceNow

Dell OpenManage Integration with ServiceNow enables integration of OpenManage Enterprise and SupportAssist Enterprise applications with ServiceNow. OpenManage Enterprise and SupportAssist Enterprise are one-to-many system management applications that are installed in a data center to manage and monitor Dell devices. With the integration, additional capabilities of ServiceNow such as IT service management, IT operations management, event management, and operations intelligence are provided to the administrators in a data center.

Recommended

Find the best download for your system

Please enter your product details to view the latest driver information for your system

Search support

Enter your Dell Service Tag or model

Want to look up your product? Enter a product identifier. Show me how

Fixes & Enhancements

Fixes: N/A

Enhancements:

- Support for installation of Dell OpenManage Integration v1.4.0 with ServiceNow
- Support for chassis storage devices and events
- Support for static and query groups
- Support for selective refresh of inventory
- Support for alert policy
- Support for recommended action tab for incidents
- Support for KB articles for incidents
- Support for custom priority for incident creation
- Support for OME Advanced Plus license
- Support for ECCQs under OpenManage Enterprise connection profiles for troubleshooting
- Support for upgrade from Dell EMC OpenManage Integration v1.2.1 with ServiceNow
- Support for upgrade from Dell EMC OpenManage Integration v1.3.0 with ServiceNow
- Support for uninstallation of Dell OpenManage Integration v1.4.0 with ServiceNow.

Version

1.4, A00

Release date

28 Jul 2022

Download Type

Applications

Importance

Recommended

Dell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.

Available formats View Important Information

File Format: A GnuPG file which contains a cryptographic signature

File Name: DELL_OpenManage_Integration_1.4.0_ServiceNow_607_A00.tar.gz.sign

File Size: 878 Bytes

Format Description:

The GnuPG signature for Red Hat Linux Update Package can be used to authenticate Dell's identity in the correlated Red Hat Linux Update Package.

Download

To ensure the integrity of your download, please verify the checksum value.

MD5:

52C4B07738DF59C812F8185133586BF5

SHA1:

70C67D774C3583FF22DD43FE4709DB44B06F4760

SHA-256:

B1A207F53F24F7A9B6C34EEC1769D5FCDA9402EC2FA36BC6802A3A5E89AB389D

File Format: A gnu zip file for software installation

File Name: DELL_OpenManage_Integration_1.4.0_ServiceNow_607_A00.tar.gz

File Size: 3.31 MB

Format Description:

This format consists of gnu zip files for software installation.

Download

To ensure the integrity of your download, please verify the checksum value.

MD5:

60b5e8f3a016a20bb1ec8d37c116d5f7

SHA1:

c60bbb617dc3dd5f83cb23ebc746dbe246cfa899

SHA-256:

d987dc137a729493b0bf29f2b456152718b221f4df4617d8afb432965c569a27

By downloading, you accept the terms of the Dell Software License Agreement.

Additional details

Show All | Hide All

Important Information

To monitor the PowerEdge servers discovered in OpenManage Enterprise, ensure that the appropriate Dell EMC license for integration with ServiceNow is installed on the PowerEdge servers. You can purchase the license when you purchase a server or by contacting your sales representative. You can download the purchased license from the Software License Management Portal at Dell.com/support/retail/lkm.

Dell EMC vSAN MX740c Ready Node

Dell EMC vSAN MX750c Ready Node

Dell EMC vSAN R440 Ready Node

Dell EMC vSAN R640 Ready Node

Dell EMC vSAN R6415 Ready Node