Dell OpenManage Integration Version 2.2.0 with ServiceNow
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell OpenManage Integration with ServiceNow enables integration of OpenManage Enterprise and Secure Connect Gateway applications with ServiceNow. OpenManage Enterprise and Secure Connect Gateway are one-to-many system management applications that are installed in a data center to manage and monitor Dell devices. With the integration, additional capabilities of ServiceNow such as IT service management, IT operations management, event management, and operations intelligence are provided to the administrators in a data center.
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Fixes & Enhancements
Enhancements/features:
- Supports Tokyo, Utah and Vancouver versions of ServiceNow.
- Supports syncing of all the cases from Secure Connect Gateway.
Fixes:
- All sync. features(inventory, event, health, and cases) stop working, when MID server is down, or disconnected for a short period of time.
- All sync. features stop working and show duplicate and stale ECCQ packets.
- Event sync fails if more than 1000 new alerts are received from OpenManage Enterprise at the scheduled interval.
- Inventory sync stops working when incomplete memory modules data is provided by OpenManage Enterprise for a server inventory.
- During event sync without inventory, the events from alternate ECCQ packets fail to sync.
- Enhanced troubleshooting guide based on inputs from the field.
Read More- Supports Tokyo, Utah and Vancouver versions of ServiceNow.
- Supports syncing of all the cases from Secure Connect Gateway.
Fixes:
- All sync. features(inventory, event, health, and cases) stop working, when MID server is down, or disconnected for a short period of time.
- All sync. features stop working and show duplicate and stale ECCQ packets.
- Event sync fails if more than 1000 new alerts are received from OpenManage Enterprise at the scheduled interval.
- Inventory sync stops working when incomplete memory modules data is provided by OpenManage Enterprise for a server inventory.
- During event sync without inventory, the events from alternate ECCQ packets fail to sync.
- Enhanced troubleshooting guide based on inputs from the field.
Version
2.2.0, A00
Release date
19 Feb 2024
Download Type
Applications
Category
Systems Management
Importance
RecommendedDell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.
Available formats View Important Information
File Format: A GnuPG file which contains a cryptographic signature
File Name: DELL_OpenManage_Integration_2.2.0_ServiceNow_692_A00.tar.gz.sign
File Size: 878 Bytes
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
The GnuPG signature for Red Hat Linux Update Package can be used to authenticate Dell's identity in the correlated Red Hat Linux Update Package.
To ensure the integrity of your download, please verify the checksum value.
MD5:
cce5a84321a8df950c3286e61e98fe61
SHA1:
298fb3b4da9b9c1dcf7d3d190316637ad76b144d
SHA-256:
a4a1b0db5a03e6f67dd5250b838618a0d002a0c5b8c358ab2a805435ba8ce962
File Format: GNU-Zip
File Name: DELL_OpenManage_Integration_2.2.0_ServiceNow_692_A00.tar.gz
File Size: 3.51 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
To ensure the integrity of your download, please verify the checksum value.
MD5:
573de477b2e9f52e3f225a3a3940e960
SHA1:
b6cf6a8b3aafb01feea189432800603d9f813a75
SHA-256:
aecaa0cdd8cfb53d1590dba96ee357c62c30eb427c320fdabb39437e46c2dace
By downloading, you accept the terms of the Dell Software License Agreement.
Important Information
To monitor the PowerEdge servers discovered in OpenManage Enterprise, ensure that the appropriate Dell license for integration with ServiceNow is installed on the PowerEdge servers. You can purchase the license when you purchase a server or by contacting your sales representative. You can download the purchased license from the Software License Management Portal at Dell.com/support/retail/lkm.
Applies To ServiceNow release: Tokyo, Utah and Vancouver
Dell OpenManage Enterprise version: 4.0 and later (Supported version of Services Plugin for OpenManage Enterprise)
Dell Secure Connect Gateway version: 5.20
Applies To ServiceNow release: Tokyo, Utah and Vancouver
Dell OpenManage Enterprise version: 4.0 and later (Supported version of Services Plugin for OpenManage Enterprise)
Dell Secure Connect Gateway version: 5.20
Supported Operating Systems
Red Hat® Enterprise Linux 8
Ubuntu® 18.04 LTS
Windows Server 2019 LTSC
Windows Server 2016
Installation instructions
Please refer to installation guide(IG) provided as a part of the package.
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