Dell EMC OpenManage Enterprise Services, v1.2.0
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell EMC OpenManage Enterprise Services (previously known as OpenManage Enterprise SupportAssist) is a plugin to the Dell EMC OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience. Services improves the data center efficiency by enabling the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell EMC Technical Support, and improving the turnaround and downtime in resolving the hardware issues.
The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases automatically to Dell EMC.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell EMC.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive measures to avoid data loss in future.
- Expedites dispatch process.
When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The periodic collections enable Dell EMC to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases automatically to Dell EMC.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell EMC.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive measures to avoid data loss in future.
- Expedites dispatch process.
When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The periodic collections enable Dell EMC to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
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Fixes & Enhancements
Fixes:
N/A
Enhancements:
Simplified Services plugin and CloudIQ plugin registration steps. In the following cases, no need to register the plugins again to establish the connection with the Dell EMC backend.
1. The SupportAssist plugin version 1.1.1 or earlier was previously registered. In this case, the same connectivity information is carried into the rebranded Services plugin and the CloudIQ plugin.
2. The Services plugin or CloudIQ plugin was previously registered. In this case, connectivity information is retained in Dell Connectivity Service and reused by the latter installed plugin.
Read MoreN/A
Enhancements:
Simplified Services plugin and CloudIQ plugin registration steps. In the following cases, no need to register the plugins again to establish the connection with the Dell EMC backend.
1. The SupportAssist plugin version 1.1.1 or earlier was previously registered. In this case, the same connectivity information is carried into the rebranded Services plugin and the CloudIQ plugin.
2. The Services plugin or CloudIQ plugin was previously registered. In this case, connectivity information is retained in Dell Connectivity Service and reused by the latter installed plugin.
Version
1.2.0, A00
Release date
30 Jul 2021
Download Type
Software
Category
Systems Management
Importance
RecommendedDell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.
Available formats View Important Information
File Format: Extracts files directly to local disk
File Name: OpenManage_Enterprise_Services_1.2.0_A00.zip
File Size: 110.57 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.
To ensure the integrity of your download, please verify the checksum value.
MD5:
8eb86f8fde2aec8656c20a13ec50ef20
SHA1:
fbc462ffdcb2f0b32ca3d33f3494b50e59821329
SHA-256:
56e2eb826a693949038cd6a79bd7bae3c0bb08451e1c0ca2295c8cbd21097654
By downloading, you accept the terms of the Dell Software License Agreement.
Important Information
From 1.2 release onwards, the OpenManage Enterprise SupportAssist is rebranded to OpenManage Enterprise Services.
Supported Operating Systems
Not Applicable
Installation instructions
1. Launch DellEMC OpenManage Enterprise.
2. From the Application Settings menu, select Console and Plugins. The Console and Plugins page is displayed.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install Plugin window is displayed.
4. From the Available Version(s) list, select the OpenManage Enterprise Services version, and then click Download Plugin. After OpenManage Enterprise Services is downloaded successfully, the status that appears on the top of the Services section changes from Available to Downloaded.
5. To install the OpenManage Enterprise Services, click Install.The Install Plugin window is displayed.
6. On the Install Plugin window, review and ensure that you meet the list of prerequisites that are mentioned in the Prerequisite section, and then click Install Plugin. The install operation validates the prerequisites to install services plugin. If installation prerequisites are not fulfilled, an appropriate error message is displayed.
7. On the Confirmation window, select the I agree that I have captured a snapshot of the Open Manage Enterprise appliance prior to performing a plugin action option, and then click Confirm Install. The status of installation operation is displayed. After the successful installation of Services, the status that appears on the top of the Services section changes from Available to Installed.
2. From the Application Settings menu, select Console and Plugins. The Console and Plugins page is displayed.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install Plugin window is displayed.
4. From the Available Version(s) list, select the OpenManage Enterprise Services version, and then click Download Plugin. After OpenManage Enterprise Services is downloaded successfully, the status that appears on the top of the Services section changes from Available to Downloaded.
5. To install the OpenManage Enterprise Services, click Install.The Install Plugin window is displayed.
6. On the Install Plugin window, review and ensure that you meet the list of prerequisites that are mentioned in the Prerequisite section, and then click Install Plugin. The install operation validates the prerequisites to install services plugin. If installation prerequisites are not fulfilled, an appropriate error message is displayed.
7. On the Confirmation window, select the I agree that I have captured a snapshot of the Open Manage Enterprise appliance prior to performing a plugin action option, and then click Confirm Install. The status of installation operation is displayed. After the successful installation of Services, the status that appears on the top of the Services section changes from Available to Installed.
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