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Top Solutions

The most helpful knowledge articles for your product are included in this section.

Keyboard Usage and Troubleshooting Guide

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When your Dell keyboard is not working as it should, refer to the information in this article to help resolve your issue.

Article ID: 000131432

Article Type : Solution

Dell Computer Does Not Turn On or Boot Into Windows

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Is your Dell computer not turning on? Learn how to identify the symptoms of power, post, video, or boot-related problem on your Dell desktop, all-in-one, or laptop. Find links to common troubleshooting guides to help recover your Dell computer.

Last Modified: 30 Jul 2021

Article ID: 000130881

Article Type : Solution

How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer

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This article provides information about how to troubleshoot and resolve overheating, thermal, intermittent shutdown and other heat-related performance issues on a Dell computer. Computers can restart, shutdown, or have performance issues due to excessive heat.

Last Modified: 29 Jul 2021

Article ID: 000130867

Article Type : Solution

PXE boot DHCP server requirements for Dell XPS, OptiPlex, Latitude, Precision computers shipping after 2019

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The following article provides information about reports of a PXE boot issue on the latest computers from Dell. It is an issue where the DHCP server is sending out the older undionly.kpxe file as our new computers no longer support legacy boot. This file can prevent the server from accessing the IP address of the new Dell XPS, Latitude, OptiPlex, or Precision device.

Last Modified: 21 Jul 2021

Article ID: 000124383

Article Type : Solution

Factory reset, restore, or reinstall Microsoft Windows on a Dell computer

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See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer.

Last Modified: 19 Jul 2021

Article ID: 000124379

Article Type : Solution


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Videos

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Featured Video 27 Jan 2021 06:17

How to replace the FAN on a OptiPlex 5080 MFF (00:02:04)

In this video, we will demonstrate how to remove and install the fan on a OptiPlex 5080 MFF.