To keep your data safe, this tool requires two-factor authentication.
Enter your Service Tag
Enter your Product ID

Top Solutions

The most helpful knowledge articles for your product are included in this section.

How to Check Battery Health Status on Dell Laptops

pop-up-arrow-corner View Page

Utilize power saving features to extend battery life Duration: 00:26 Closed captions: English only Learn how to check the battery health status in BIOS, ePSA Pre-boot System Assessment diagnostics ...

Last Modified: 17 Sep 2020

Article ID: SLN143156

Problems With Desktop Monitors and Laptop Screens

pop-up-arrow-corner View Page

Find information about how to troubleshoot and resolve common issues with your Dell monitor or Dell laptop LCD screen. Learn how to resolve common issues like blank or black screen, no video, ...

Last Modified: 17 Sep 2020

Article ID: SLN85493

How to Troubleshoot Power Issues on a Dell Laptop

pop-up-arrow-corner View Page

Article summary: If your Dell laptop is not able to power on, follow the troubleshooting steps to help you resolve power issues. Learn how to perform basic checks to identify why your computer is ...

Last Modified: 17 Sep 2020

Article ID: SLN155074

How to Troubleshoot Audio or Sound Playback Issues

pop-up-arrow-corner View Page

Having trouble with audio or sound on your Dell PC? If you notice symptoms like no sound or audio, stuttering, jarring, crackling, choppy audio, intermittent audio, distorted audio, white noise, ...

Last Modified: 17 Sep 2020

Article ID: SLN146399

Factory reset, restore, or reinstall Microsoft Windows on a Dell computer

pop-up-arrow-corner View Page

Reset, restore, or reinstall Windows 7, 8, and 10 on your Dell PC using the instructions shown below. Table of Contents: Restore your operating system to factory settings Alternate recovery and ...

Last Modified: 17 Sep 2020

Article ID: SLN130027


Manuals and Documents

Manuals, documents, and other information for your product are included in this section.


Regulatory Information

Regulatory Information for your product is included in this section. Learn More

doc-lines

No regulatory information exists for this product.


Videos

Videos for your product are included in this section.See Video Tutorials

Troubleshooting Audio Issues in Windows 8 or Windows 10 146 Sound not working on your computer? Watch this video for help in locating the source of the issue, and troubleshooting the most common causes in Windows 8, Windows 8.1 and Windows 10. Closed captions available in many languages.
Featured Video 10 Jul 2020 08:10
Troubleshooting Audio Issues in Windows 8 or Windows 10 (00:02:26)

Sound not working on your computer? Watch this video for help in locating the source of the issue, and troubleshooting the most common causes in Windows 8, Windows 8.1 and Windows 10. Closed captions available in many languages.