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Top Solutions

The most helpful knowledge articles for your product are included in this section.

Some Systems with USB Type-C Port Lack a Thunderbolt 3 Controller

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Summary: Latitude 5175, 5179, 5280, 5480 (U/H UMA), 5580 (U/H UMA), 5285 & 5289 portable systems with USB Type-C ports that lack a Thunderbolt 3 controller. System Will Not Work With a Thunderbolt ...

Last Modified: 22 Jun 2020

Article ID: SLN305150

How to Use and Troubleshoot Dell Thunderbolt Dock TB16

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Quick Links Getting Started with your Dell TB16 Docking Station Dell TB16 Dock Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty & Support Services Frequently asked questions

Last Modified: 19 Jun 2020

Article ID: SLN301075

How to Recover the BIOS on a Dell Computer or Tablet

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The following article provides information about the BIOS recovery capability available on select Dell computers or tablets. This BIOS feature helps recover the computer from a corrupted BIOS, and ...

Last Modified: 15 Jun 2020

Article ID: SLN300716

How to troubleshoot and resolve common issues with TPM and BitLocker

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Table of Contents What is TPM? What is Intel Platform Trust Technology (PTT)? What Dell model computers have a TPM/Intel PTT? How to reset your TPM without losing data: How to flash TPM firmware ...

Last Modified: 29 Apr 2020

Article ID: HOW12395

Dell Help & Support - Application Fails to Launch with 'Failure to Connect to Service' Error Message

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Some computers are shipping with an older version of the Dell Help & Support application. When the application is launched, a message stating the application "failed to connect to the service" is ...

Last Modified: 20 Mar 2020

Article ID: SLN308383


Manuals and Documents

Manuals, documents, and other information for your product are included in this section.