Dell EMC OpenManage Integration Version 1.0 With ServiceNow

Dell EMC OpenManage Integration with ServiceNow enables integration of OpenManage Enterprise and SupportAssist Enterprise applications with ServiceNow. OpenManage Enterprise and SupportAssist Enterprise are one-to-many system management applications that are installed in a data center to manage and monitor Dell EMC devices. With the integration, additional capabilities of ServiceNow such as IT service management, IT operations management, event management, and operations intelligence are provided to the administrators in a data center.

Fixes & Enhancements

Fixes:
N/A

Enhancements:
1.Basic inventory details of the devices that are managed by OpenManage Enterprise synced with a ServiceNow instance.
2.The device alerts received in OpenManage Enterprise synced with a ServiceNow instance.
3.Mapping of device alerts and incidents with the inventoried device details in ServiceNow.
4.The support cases that are created for the alerts in SupportAssist Enterprise synced with a ServiceNow instance.
5.Mapping of support cases and incidents with the inventoried device details in ServiceNow.

Version

Version 1.0, A00

Category

Systems Management

Release date

31 Jul 2019

Last Updated

01 Aug 2019

Importance

Available formats

File Format: GNU-Zip
File Name: DELL_EMC_OpenManage_Integration_1.0_ServiceNow_A00.tar.gz
Download Type: HTTP
File Size: 1.18 MB
Format Description:
This format consists of gnu zip files for software installation.
To ensure the integrity of your download, please verify the checksum value.
MD5:
c64769f6e1aa12d9711e34123be5ab13
SHA1:
c004220c6deefc5823107d387de44ba1517e3423
SHA-256:
e791c0746495df67af1c631f9e36c115a3791b1c827df893ec1ee3e19f4cd1b1
File Format: GnuPG Signature for Linux Update Package
File Name: DELL_EMC_OpenManage_Integration_1.0_ServiceNow_A00.tar.gz.sign
Download Type: HTTP
File Size: 836 Bytes
Format Description:
The GnuPG signature for Red Hat Linux Update Package can be used to authenticate Dell's identity in the correlated Red Hat Linux Update Package.
To ensure the integrity of your download, please verify the checksum value.
MD5:
4aeee92b91b45bf066347b677dfdb971
SHA1:
cd44ef33c23b673fa950f2f0273b79ce9ebcccb5
SHA-256:
185db4bd231edfc6302a513a46f37841066052fb7c553abc05ecd564040609cd

By downloading, you accept the terms of the Dell Software License Agreement.

Not Applicable
Windows Server 2012 R2
Windows Server 2016
Please refer to installation guide(IG) provided as a part of the package.
To monitor the PowerEdge servers discovered in OpenManage Enterprise, ensure that the appropriate Dell EMC license for integration with ServiceNow is installed on the PowerEdge servers. You can purchase the license when you purchase a server or by contacting your sales representative. You can download the purchased license from the Software License Management Portal at https://www.dell.com/support/software/us/en/19

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