Dell EMC OpenManage Integration Version 1.0 With ServiceNow
Dell EMC OpenManage Integration with ServiceNow enables integration of OpenManage Enterprise and SupportAssist Enterprise applications with ServiceNow. OpenManage Enterprise and SupportAssist Enterprise are one-to-many system management applications that are installed in a data center to manage and monitor Dell EMC devices. With the integration, additional capabilities of ServiceNow such as IT service management, IT operations management, event management, and operations intelligence are provided to the administrators in a data center.
Fixes & Enhancements
1.Basic inventory details of the devices that are managed by OpenManage Enterprise synced with a ServiceNow instance.
2.The device alerts received in OpenManage Enterprise synced with a ServiceNow instance.
3.Mapping of device alerts and incidents with the inventoried device details in ServiceNow.
4.The support cases that are created for the alerts in SupportAssist Enterprise synced with a ServiceNow instance.
5.Mapping of support cases and incidents with the inventoried device details in ServiceNow.