Dell EMC SupportAssist Enterprise Version 2.0.21 Linux Management Server
SupportAssist Enterprise is an application that automates technical support for your Dell EMC server, storage, networking, and chassis devices. SupportAssist Enterprise monitors your Dell EMC devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell EMC Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Technical Support. The collected data helps Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Technical Support to help you resolve the issue.
Fixes & Enhancements
Fixes: 1. Fixed issue related OpenManage Essentials Adapter 2. TLS 1.2 support for OpenManage Essentials adapter 3. Fixed issues related to Upgrade 4. Fixed issues related OpenManage Enterprise adapter resync
Enhancements: 1. Retention of installer and migration logs while upgrading SupportAssist Enterprise, for troubleshooting purposes 2. Support for additional device models, operating systems, and newer firmware versions 3. Support for newer collection attributes from Server, Storage, and Networking devices 4. OM Enterprise support for OEM devices
To install SupportAssist on a Linux operating system: 1. Open the terminal window on the system running the Linux operating system. 2. Browse to the folder where the SupportAssist Enterprise installation package is available. 3. Perform one of the following: Type chmod 744 supportassistenterprise_2.x.x.bin and press Enter. Type chmod +x supportassistenterprise_2.x.x.bin and press Enter. Type ./supportassistenterprise_2.x.x.bin and press Enter. The Welcome to the Dell EMC SupportAssist Enterprise Installer message is displayed. 4. To continue, type c. The SupportAssist License Agreement is displayed. 5. Read the license agreement and type y to start the installation. After the installation is completed, the SupportAssist Enterprise Login page opens in a web browser window. NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the SupportAssist Enterprise Login page is not displayed. In such a scenario, you must access the SupportAssist Enterprise Login page using one of the following methods: Log in to a remote system and access the following web address using a web browser: https://:5700/SupportAssist NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network. Log in to the local system and access the following web address using a web browser: https://localhost:9099/SupportAssist 6. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed, and then click Log In. The SupportAssist Enterprise Registration Wizard is displayed. 7. Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration. NOTE: The SupportAssist Enterprise Registration Wizard may not be displayed if a pop-up blocker is enabled on the web browser
SupportAssist Enterprise monitors hardware issues that occur on Dell EMC server, Dell EMC networking, Dell EMC Storage MD series, Dell EMC Storage PS series devices, Dell Chassis and Dell EMC Storage ME4 devices Note: Monitoring of hardware issues in Storage PS series is supported only if the device is added in SupportAssist Enterprise through the OM Essentials adapter