Driver Details

Dell EMC SupportAssist Enterprise Version 2.0 Windows Management Server

SupportAssist Enterprise is an application that automates technical support for your Dell EMC server, storage, networking, and chassis devices. SupportAssist Enterprise monitors your Dell EMC devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell EMC Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Technical Support. The collected data helps Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Technical Support to help you resolve the issue.

Fixes & Enhancements

Fixes:
1. Fixed availability of OpenManage Enterprise adapter option in the SupportAssist Enterprise adapter drop-down list, after upgrade of the SupportAssist Enterprise application
2. Stabilized device validation state after regular OpenManage Enterprise adapter synchronization
3. Process alerts from second controller IP address for MD series devices
4. Fixed OMSA toggling status of the server to the actual stable status, after installing or upgrading OMSA
5. Resolved occurrence of blank pages in the Cases page of SupportAssist Enterprise version 1.2

Enhancements:
SupportAssist Enterprise v2.0 is an upgrade for prior SupportAssist applications such as SupportAssist for OpenManage Essentials (OME), SupportAssist for Microsoft System Center Operations Manager (SCOM), or SupportAssist Enterprise. To upgrade from SupportAssist for OME or SupportAssist for SCOM, you must first upgrade to SupportAssist Enterprise 1.2 or later, and then upgrade to v2.0. If you have SupportAssist Enterprise 1.2 or later installed, you can directly upgrade to v2.0.
SupportAssist Enterprise v2.0 offers the following new features and capabilities:
-Support for additional device models.
-Support for devices with newer firmware versions
-Monitor overall site health connectivity and status of your devices
-Validate site inventory to verify the status of your devices
-Collect system information and logs from virtual machines
-View your Dell EMC asset information from your company's TechDirect account
-Integrate automated parts dispatch with specific TechDirect accounts at a global and device-group level
-Update SupportAssist Enterprise by installing a patch when it is available
-REST API interface for integrating SupportAssist Enterprise with data center tools and applications

Visit the following link for additional product documentation:
http://www.dell.com/support/home/product-support/product/supportassist-enterprise-v2.0/manuals

Version

Version A00, A00

Category

Diagnostics

Release date

17 Aug 2018

Last Updated

16 Nov 2018

Importance

Available formats

File Format:Application
File Name:SupportAssistEnterprise_2.0.0.53.exe
Download Type:HTTP
File Size: 267 MB
Format Description:Application
To ensure the integrity of your download, please verify the checksum value.
MD5:
8e6923a741f3ad5957d000d677766676
SHA1:
8c46556144be037b22b21f1809cc5bd892473160
SHA-256:
1f654e1ef7b88d39a6257c3228014736673b4463da5d0e482e5e5fe5cd5ea5df
File Format:Rel-Notes-Text
File Name:SupportAssistEnterprise_v2.0_README.txt
Download Type:HTTP
File Size: 43 KB
Format Description:This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
e0154e1e6096cf90a13225602af0927b
SHA1:
a0ae758d3009cd2c13a11125739a104705043ebb
SHA-256:
39ed4a37495a121726d5c1dbce3790ae372507112258d52256bec24a6a65c405

By downloading, you accept the terms of the Dell Software License Agreement.

Compatible Systems
Supported Operating Systems
Windows Server 2008 x64
Windows Server 2012
Windows Server 2012 R2
Windows Server 2008 R2
Windows Server 2016
Applies to
Dell SupportAssist for Servers Windows
Installation instructions
To install SupportAssist on a Windows operating system:
1.Right-click the SupportAssist Enterprise installer package, and then click Run as administrator.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is displayed.
2.Click Next.
The License Agreement page is displayed.
3.Read about the information that SupportAssist Enterprise collects from devices, and select I Agree.
4.Read the Dell End User License Agreement, select I Agree.
5.If you are prompted that the default SupportAssist Enterprise ports are in use, perform one of the following:
Ensure that no other application is configured to use ports 9099 and 2424.
Enter custom port numbers.
6.Click Install.
The Installing Dell SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.
7.Click Finish.
If you are logged in to the server, the SupportAssist Enterprise login page opens in a web browser window. Else, you can access the login page remotely.
8.Log in to a remote system and access the following web address by using a web browser: https:///SupportAssist.
9.Type the Windows operating system user name and password, and then click Login.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
The SupportAssist Enterprise Registration Wizard is displayed.
Important Information
SupportAssist Enterprise monitors hardware issues that occur on Dell EMC server, Dell EMC networking, Dell EMC Storage MD series, and Dell EMC Storage PS series devices.
Note: Monitoring of hardware issues in Storage PS series is supported only if the device is added in SupportAssist Enterprise through the OpenManage Essentials adapter.
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Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

This driver has been tested by both the independent software vendor (ISV) and Dell on the operating systems, graphics cards, and application supported by your device to ensure maximum compatibility and performance. Details

Dell recommends applying this update during your next scheduled update cycle. The update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (firmware, BIOS, drivers and software).