Driver Details

Dell Help & Support Application

Dell Help & Support is preinstalled on new Dell Inspiron, XPS devices that are running Windows 10/8.1 and using Japanese; Chinese Simplified; Spanish; French; German; English; Br Portuguese as the default system language.

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My Dell Help & Support helps you start using your Dell quickly and easily with step-by-step guides, videos, system information and support. Plus, with detailed help and troubleshooting articles, Dell Help & Support makes solving minor issues a breeze.

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Fixes & Enhancements

Dell Help & Support initial release to support Windows 10/8.1


Version 2.0.363.0, A00



Release date

18 Aug 2015

Last Updated

07 Dec 2018


Available formats

File Format:Update Package for Microsoft® Windows®
File Name:Application_7R1P1_WN32_2.0.363.0_A00.EXE
Download Type:HTTP
File Size: 97 MB
Format Description:Dell Update Packages (DUP) in Microsoft Windows 32bit format have been designed to run on Microsoft Windows 64bit Operating Systems. Dell Update Packages (DUP) in Microsoft Windows 64bit format will only run on Microsoft Windows 64bit Operating Systems. When selecting a device driver update be sure to select the one that is appropriate for your operating system.
To ensure the integrity of your download, please verify the checksum value.

By downloading, you accept the terms of the Dell Software License Agreement.

Supported Operating Systems
Windows 8.1, 32-bit
Windows 8.1, 64-bit
Windows 10, 32-bit
Windows 10, 64-bit
Applies to
My Dell Learning Center
Installation instructions
To install Dell Help & Support

Download Dell Help & Support and then run the Setup Program.
If you're prompted to allow the program to make changes to your computer, click Yes.
The Dell Help & Support Setup Program will appear and guide you through the installation process.

To open Dell Help & Support , click Start, type Dell Help & Support in the search box and then click the My Dell Help & Support icon.
Important Information
To install Dell Help & Support, make sure that your device meets the minimum system requirements.
Minimum System Requirements
- Operating System: Windows 10/8.1
- Processor: 1 gigahertz (GHz) or faster
- System Memory (RAM): 1 gigabyte (GB) (32-bit) or 2 GB (64-bit)
- Hard disk space: 16 GB (32-bit) or 20 GB (64-bit)
- Display: 1024x768 screen resolution, 16-bit mode
- Administrator rights
Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

This driver has been tested by both the independent software vendor (ISV) and Dell on the operating systems, graphics cards, and application supported by your device to ensure maximum compatibility and performance. Details

Dell recommends the customer review specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.