Dell EMC SupportAssist Enterprise Version 1.2.1Linux Management Server

SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, networking, and chassis devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Dell Technical Support to help you resolve the issue.

Fixes & Enhancements

Fixes
None, software was repackaged to align with SupportAssist Enterprise - Windows management server release v1.2.1.

Enhancements : None

Version

Version 1.2.1, A00

Category

Diagnostics

Release date

29 Jan 2018

Last Updated

09 Feb 2018

Importance

Available formats

File Format:Linux Binary File
File Name:SupportAssistEnterprise_1.2.1.20.bin
Download Type:HTTP
File Size: 248 MB
Format Description:
To ensure the integrity of your download, please verify the checksum value.
MD5:
158d7c43deafc80e813f7987226446ea
SHA1:
aee31988a7723ead218ec6e2b965f7836190a6fa
SHA-256:
fc74a17ee51da454b803ade060639b95524df5e6a8cb193a2c8578fbd30f5b50
File Format:Rel-Notes-Text
File Name:SupportAssistEnterprise_1.2.1_Readme.txt
Download Type:HTTP
File Size: 39 KB
Format Description:This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
fc42c5dc61f186b4d6bdd04d98f7a28b
SHA1:
d5c714358d582ab94b40ac3027d149925519b655
SHA-256:
4ed6aa1a4521afa160db84abd93adc27e4504a694b98d46560e01a658863fc48

By downloading, you accept the terms of the Dell Software License Agreement.

Other versions
A00,A00 17 Aug 201811:07:29 AM
Compatible Systems
Supported Operating Systems
Novell SuSE Linux ES 11
Suse Linux ES 10
Linux
Red Hat Ent Linux 5.2
Red Hat Enterprise Linux 6
Red Hat Enterprise Linux 7
Red Hat Ent Linux 5
Red Hat Ent Linux 5.1
Novell SuSE Linux ES 10
SUSE Linux ES 12
Applies to
Dell SupportAssist for Servers
Installation instructions
SupportAssist Enterprise can monitor hardware issues that occur in Dell EMC server and Dell EMC networking devices. For Dell EMC storage devices, SupportAssist Enterprise can only collect and send system information.
Install Instructions - External:
To install SupportAssist on a Linux operating system:
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
Type chmod 744 SupportAssistEnterprise_1.x.x.bin and press Enter.
Type chmod +x SupportAssistEnterprise_1.x.x.bin and press Enter.
4. Type ./SupportAssistEnterprise_1.x.x.bin and press Enter.
The Welcome to the SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, you are prompted to ensure that the ports are not in use or to enter custom port numbers. Else, the SupportAssist Enterprise login page opens in a web browser window.
7. If you are prompted that the default SupportAssist Enterprise ports are in use, perform one of the following and then press y.
Ensure that no other application is configured to use ports 9099 and 2424.
Enter custom port numbers
8. The SupportAssist Enterprise login page opens in a web browser window if UI and browser exists in that linux machine else need to access login page remotely.
Log in to a remote system and access the following web address by using a web browser:
https://:5700/SupportAssist
9. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
Important Information
SupportAssist Enterprise can monitor hardware issues that occur in Dell EMC server, Dell EMC networking devices, Equalogic PS storage and PowerVault MD storage devices. For Dell EMC SC storage devices, SupportAssist Enterprise can only collect and send system information.
x
Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

This driver has been tested by both the independent software vendor (ISV) and Dell on the operating systems, graphics cards, and application supported by your device to ensure maximum compatibility and performance. Details

Dell recommends applying this update during your next scheduled update cycle. The update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (firmware, BIOS, drivers and software).