Driver Details

Dell EMC iDRAC Service Module for Windows, v3.4.0

iDRAC Service Module (iSM) is a lightweight software service that better integrates operating system (OS) features with iDRAC and can be installed on Dell’s 12th or later generation of PowerEdge servers. iSM provides OS-related information to the iDRAC and adds capabilities such as LC log event replication into the OS log, WMI support (including storage), iDRAC SNMP alerts via OS, iDRAC hard reset and remote full Power Cycle. iSM automates SupportAssist report collection process for iDRAC leading to faster issue resolution. iSM has very little impact on the host processor and smaller memory footprint than "in-band" agents such as Dell EMC OpenManage Server Administrator (OMSA), thus expanding iDRAC management into supported host operating systems.

Fixes & Enhancements

Fix for ASR event "Watchdog Timer Expired" that will be logged when Windows Management Instrumentation is not running on the host OS.


- TLS protection enabled for securing iSM to iDRAC communication over OS-BMC Pass-through.
- Single sign-on(SSO) to iDRAC GUI from Host OS administrator's desktop.
- SupportAssist Auto Dispatch for Disks (for below two events) - Microsoft Windows only

1. Predictive failure reported for physical disk.

2. A bad disk block on [device] cannot be reassigned during a write operation.


Version 3.4.0, A00


Systems Management

Release date

05 Mar 2019

Last Updated

08 Mar 2019


Available formats

File Format:Application
File Name:OM-iSM-Dell-Web-X64-3.4.0-1471_A00.exe
Download Type:HTTP
File Size: 6 MB
Format Description:Application
To ensure the integrity of your download, please verify the checksum value.

By downloading, you accept the terms of the Dell Software License Agreement.

Supported Operating Systems
Windows Server 2019 LTSC
Windows Server 2016
Windows 10, 64-bit
Applies to
iDRAC Service Module for Windows
Installation instructions
Download the webpack.

Extract the contents to a folder.
Browse to iSM\windows folder and double click the iDRACSvcMod.msi
Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

This driver has been tested by both the independent software vendor (ISV) and Dell on the operating systems, graphics cards, and application supported by your device to ensure maximum compatibility and performance. Details

Dell recommends the customer review specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.