Data Protection Advisor: Avamar Collection Requests Fail with "Failed to connect to database server"

Summary: Data Protection Advisor (DPA): Avamar Collection Requests Fail with the message "Failed to connect to database server."

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Symptoms

Avamar data collection requests fail with the message: 
 Failed to connect to database server
From Run in Debug dpaagent.log, the error looks like: 
DBG1     4640.1508     20170417:154119    sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server= Avamar_server.FQDN, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: could not translate host name "Avamar_server.FQDN" to address: Unknown host
 (-1)
DBG1     4640.1508     20170417:154119    sodbc.pgsql.connect - cpgsql():  Closing connection to postgres database. Server= Avamar_server.FQDN, DB=mcdb, Port=5555, User=viewuser
ERR      4640.1508     20170417:154119    agent.mod.avamar - jobmonitor(): failed to connect to server
The agent cannot translate the Avamar hostname Avamar_server.FQDN which is the Avamar server object in DPA Inventory.

Running nslookup from the agent host running the command Avamar_server.FQDN or Avamar server IP address fails, however the short name is resolved correctly.

Cause

DPA product is working as designed. This is a Domain Name System (DNS) issue.

Resolution

Correct the DNS.
 
In one instance, the issue was resolved after adding Avamar_server.FQDN and IP address in the hosts file on the remote agent.
 
For more information, contact the Dell Technical Support team.

Affected Products

Data Protection Advisor
Article Properties
Article Number: 000052149
Article Type: Solution
Last Modified: 17 أبريل 2026
Version:  5
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