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Article Number: 000177767

Keyboard Lights not Working on Alienware Laptops

Summary: After installing or updating the Alienware Command Center application the lights or your keyboard may stop working. This problem can be experienced in the Alienware M15 R2, Alienware M17 R2, Alienware 15 R4, Alienware 17 R5 and Alienware Area-51m laptops. ...

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Article Content

Symptoms

The keyboard light on your Alienware laptop stops working after installing or updating Alienware Command Center. Also, a Keyboard HID device shows missing from device manager.

Affected products

  • Alienware Area-51m    
  • Alienware M15 R2    
  • Alienware M17 R2    
  • Alienware 15 R4    
  • Alienware 17 R5

Cause

Cause information is not available.

Resolution

Download and install the latest version of Alienware Command Center (Version 5.2.63.0 or higher) from Dell Drivers and Downloads page.

  1. Browse to the Dell Drivers & downloads page:

    1. Area-51m
    2. Alienware M15 R2
    3. Alienware M17 R2
    4. Alienware 15 R4
    5. Alienware 17 R5

  2. Locate the Alienware Command Center Application on the list and click Download.

  3. Open File Explorer and browse to the location where the downloaded file is saved.

  4. Double-click the setup file and follow the on-screen instructions to complete the installation process.

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Additional Information

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Article Properties

Affected Product

Alienware 15 R4, Alienware Area-51m, Alienware 17 R5, Alienware M15 R2, Alienware M17 R2

Last Published Date

24 Jul 2023

Version

5

Article Type

Solution

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