PowerFlex 3.X: Credentials are not updated when "Update Service Details" is run.

Summary: Credentials are not updated when "Update Service Details" is run.

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Symptoms

PowerFlex Manager 3.6 and earlier:
  • Creation of new credential with updated user/password
  • Service is updated by selecting "Update Service Details" and change to the new credentials 
password update.png
  • Select "View All Settings", OS credentials are still using the original credentials.
password update2.png
 

Cause

Software issue.

Resolution

Work around:
Option 1: if there's a change to existing credentials
  • Edit the password field with the updated password  in Credential Manager.   
  • Settings > Credential Management > edit
password update3.png

Option 2: If new credential is being created
  • Change the password manually on components outside of PowerFlex Manager.
  • In PowerFlex Manager, go to Services > click on name of your service > click "remove service" > Service removal type = Remove Service > Leave nodes in Managed mode > Remove.
  • Create new credential in Credential Manager:
    • Settings > Credential Management > Create
  • Go to Services > Add Existing Service to add Service back in (use newly created credential)
add_existing_service.png

Fix:
This will be fixed in PowerFlex Manager release 3.7  .  
 

Affected Products

PowerFlex Software
Article Properties
Article Number: 000184515
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  8
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