SourceOne: Jobs created by "File Delete - Historical" activity marked "Dispatcher Terminated" despite job completion

Summary: Child job created by "File Delete - Historical" activity fails with "Dispatched Terminated" stated although all folders are successfully processed by the job.

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Symptoms

When SourceOne "File Delete - Historical" activity is created to process file share having very complex folder structure including thousands of folders and most folders having a very large number of files, job responsible for processing the file share gets marked with "Dispatcher Terminated" state on completion.

Within log file SoFileDeleteJBC.exe.log on worker server that processed child job it is found that after printing "clean up manifest map" file, there is supposed to be "clean up Directory lock" line printed. When this issue is present line containing "clean up Directory lock" does not get printed. 

 SoFileDeleteJBC.exe on worker server will continue to run till timeout period is reached and SourceOne Job Dispatcher service will instruct job to be stopped.

Cause

This problem is caused by a software defect.

Resolution

This issue will be resolved in patches or Service Pack versions of EMC SourceOne for Files post 7.2.SP12 (7.2.12.0021). DELL EMC SourceOne Patch and Service Pack kits are available for download via https://www.dell.com/support/.

If your site is running into this issue before release containing fix is available, please contact DELL EMC Technical Support, share support note article with your support representative.

Affected Products

SourceOne, SourceOne for File Systems
Article Properties
Article Number: 000196388
Article Type: Solution
Last Modified: 02 Sep 2025
Version:  7
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