Article Number: 000204812
PowerStore: Upgrade to PowerStoreOS version 3.2.0.0 may remove the cluster license and activate a 90-day trial license
Summary: The upgrade to PowerStoreOS version V3.2 may remove the license and activate a 90-day trial license. The automatic licensing feature should resolve this within 24 hours. If not, the license has to be regenerated. ...
Article Content
Symptoms
After the update to PowerStoreOS version 3.2.0.0, the existing cluster license is removed and replaced with a 90-day trial license.
This is seen within the PowerStore Manager user interface as shown here:
The alert License State (trial_license) - 0x01600201 may also be raised in the Alerts section with detail: The trial period will expire on xxxx-xx-xx, after which no new storage provisioning will be allowed. Unlicensed appliance(s):["service tag"].
This is seen within the PowerStore Manager user interface as shown here:
The alert License State (trial_license) - 0x01600201 may also be raised in the Alerts section with detail: The trial period will expire on xxxx-xx-xx, after which no new storage provisioning will be allowed. Unlicensed appliance(s):["service tag"].
Cause
This is an issue in PowerStoreOS version 3.2.0.0 that sets the license expiration to 90 days (trial license) even if the license was previously installed and active.
Resolution
Fix
This issue has been fixed in PowerStoreOS version 3.2.0.1.Workaround
If the environment allows Internet connectivity, the automatic licensing process should resolve this within 24-48 hours with no required action.If the licensing issue is not resolved within 24-48 hours, contact Dell Technical Support or your Authorized Service Representative, and quote this knowledge base article ID.
If not resolved in 48 hours, all appliances in the cluster must complete the licensing process again. See PowerStore: Appliance Licensing Checklist for details.
Article Properties
Affected Product
PowerStore, PowerStoreOS
Last Published Date
27 Jun 2023
Version
12
Article Type
Solution