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Article Number: 000213660

Precision Tower Memory Fan ePSA Error Codes 2000-0511 or 2000-0712

Summary: Learn about memory fan ePSA error codes 2000-0511 or 2000-0712 on a Dell Precision 5860 Tower, Precision 7865 Tower, or Precision 7960 Tower.

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Article Content

Symptoms

Users of Dell Precision computers might receive ePSA error codes 2000-0511 or 2000-0712 after removing the air shroud. This may also occur if the air shroud is not properly seated.

Affected Platforms:

  • Precision 5860 Tower
  • Precision 7865 Tower
  • Precision 7875 Tower
  • Precision 7960 Tower

Cause

The user may have removed the air shroud. This also occurs if the air shroud has been reseated and is not making a good connection. This also occurs if something is in the way of the air shroud.

Resolution

ePSA Error 2000-0511

Check the memory fan to confirm that it is installed correctly. The memory fan is in the air shroud.

ePSA Error 2000-0712

Confirm that all cables have been put into the air duct before installing the air shroud.

Bad example with cables outside the air duct
Figure 1: Bad example with cables outside the air duct

Connect the cables to the motherboard and put all cables into the air duct channel as shown. Then close the cover of the air duct.

A good example of cables inside the air duct
Figure 2: A good example of cables inside the air duct

Precision 7875 Tower

Confirm that the cables are routed under the bottom air shroud. This is seen in the area outlined with a green box in Figure 3.

Cable routing for the Precision 7875 Tower bottom air shroud
Figure 3: Cable routing for the Precision 7875 Tower bottom air shroud

Precision 7960 Tower

If a Precision 7960 Tower is receiving ePSA Error 2000-0712, check inside the air shroud. Look for Part Piece ID (PPID) labels that are attached to cables. PPID labels are labels that may contain a QR code and have a twenty-digit alphanumeric sequence written on them.

Example PPID label
Figure 4: Example PPID label

Confirm that there is no bad cable routing. Do not let the PPID label lay across the red line (right side of Figure 5). Do not let cables rest around where the red line is in Figure 5.

Good cable routing example
Figure 5: Good cable routing example

Note: Where the cable "hooks" (or curves) and changes routing direction, the cable must not rest on the red line.

Good cable routing and bad cable routing examples
Figure 6: Good cable routing and bad cable routing examples

Additional Information

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Article Properties

Affected Product

Precision 5860 Tower, Precision 7865 Tower, Precision 7875 Tower, Precision 7960 Tower

Last Published Date

23 Apr 2024

Version

5

Article Type

Solution

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