IDPA: 2.7.4 upgrade fails at 56% hypervisor/ESXi sub-component progress due to VIB dependency failure

Summary: This article describes steps required to resolve an 2.7.4 upgrade failure caused by a software dependency on the ESXi hypervisor component.

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Symptoms

An upgrade to IDPA version 2.7.4 may fail at 56% sub-component progress (Or approximately 82% overall progress) on the "Hypervisor and Server Firmware" workflow. The workflow panel may report an "Failed to install upgrade packages" error.

 

Upgrade Workflow Errors


image.png
 


Hypervisor and Server Firmware Panel Messages

  
Upgrading Hypervisor. This may take around 15 minutes
Installing upgrade packages on Hypervisor
Failed to install upgrade packages
Failed to upgrade Hypervisor Server
Creating log bundle.
Created log bundle.

 


Log Messages and Patterns


The upgrade logs (/data01/tmp/patch/logs/esxi_logs.log) may report a dependency error.
 

21/07/23 12:11:25  main() Executing install packages command: esxcli software profile update --depot=https://192.168.100.100:9443/dataprotection-upgrade/esxi_upgrade --profile=IDPA-14G-ESXi-7.0.3-041 --no-sig-check
21/07/23 12:11:25  main() Install packages command result: {'output': [u'Name                     Vendor    Acceptance Level  Creation Time        Modification Time', u'-----------------------  --------  ----------------  -------------------  -------------------', u'IDPA-14G-ESXi-7.0.3-041  Dell-EMC  PartnerSupported  2022-07-06T14:41:16  2022-09-10T03:41:07', u'Status: 0'], 'returnCode': 0}
21/07/23 12:11:36   run() Parsing returnCode, output: ['', '[DependencyError]\r\n VIB DEL_bootbank_racadm_9.4.0.ESXi670-3749 requires esx-version << 7.0, but the requirement cannot be satisfied within the ImageProfile.\r\n Please refer to the log file for more details.', 'Status: 1']
21/07/23 12:11:36 run_cmd_esxi_output() Command: esxcli software profile update --depot=https://192.168.100.100:9443/dataprotection-upgrade/esxi_upgrade --profile=IDPA-14G-ESXi-7.0.3-041 --no-sig-check
21/07/23 12:11:36 run_cmd_esxi_output() [DependencyError]
21/07/23 12:11:36 run_cmd_esxi_output()  VIB DEL_bootbank_racadm_9.4.0.ESXi670-3749 requires esx-version << 7.0, but the requirement cannot be satisfied within the ImageProfile.
21/07/23 12:11:36 run_cmd_esxi_output()  Please refer to the log file for more details.
21/07/23 12:11:36 run_cmd_esxi_output() Status: 1
21/07/23 12:11:36  main() exit code is: 1
21/07/23 12:11:36  main() Command output is:  VIB DEL_bootbank_racadm_9.4.0.ESXi670-3749 requires esx-version << 7.0, but the requirement cannot be satisfied within the ImageProfile.
21/07/23 12:11:36  main() Failed to install packages.

 

Cause

An incompatible version of the iDRAC tools software package has been installed on the ESXi host. The iDRAC tools software package is an optional software component which provides extended functionality for managing the iDRAC out-of-band management platform.

Resolution

1. Open an SSH/PuTTY session to the ESXi host (hypervisor) as the "root" user
2. Confirm that the iDRAC tools software package (racadm) is installed

[root@dp4400-esx:~] esxcli software vib list | grep racadm
racadm                             9.4.0.ESXi670-3749                    DEL      PartnerSupported  2021-03-30


3. Remove the iDRAC tools software package

[root@backup-esx:~] esxcli software vib remove -n racadm
Removal Result
   Message: Operation finished successfully.
   Reboot Required: false
   VIBs Installed:
   VIBs Removed: DEL_bootbank_racadm_9.4.0.ESXi670-3749
   VIBs Skipped:

Additional Information

iDRAC Tools 9.4.0 and earlier versions are unsupported and will not allow install or upgrade to VMware ESXi 7.0
https://www.dell.com/support/kbdoc/en-us/000176821/idrac-tools-9-4-0-and-earlier-versions-are-unsupported-and-will-not-allow-install-or-upgrade-to-vmware-esxi-7-0?lang=en

Érintett termékek

PowerProtect DP4400, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance Software
Termék tulajdonságai
Article Number: 000216067
Article Type: Solution
Utoljára módosítva: 14 szept. 2023
Version:  3
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