VxRail: DRS Functionality Impacted by Unhealthy State of vSphere Cluster Services

Summary: Error on vCenter cluster: "vSphere DRS functionality was impacted due to unhealthy state of vSphere Cluster services caused by the unavailability of vSphere Cluster Service VMs."

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Symptoms

Error on vCenter cluster: 
vSphere DRS functionality was impacted due to unhealthy state vSphere Cluster services caused by the unavailability of vSphere Cluster Service VMs.
The events tab for the VCLs VMs contains warning events with the following message: 
Privilege check failed for user VSPHERE.LOCAL\vpxd-extension-xxxx for missing permission.
DRS is not working.

Cause

One or more vCLS VMs are deployed in the cluster, but they are not powered on.

Resolution

  1. Ensure to take an offline snapshot of vCenter.
  2. Download the fixAdministratorsGroup script attached to this KB.
  3. Upload the script into the /tmp/ directory of the vCenter.
  4. SSH into the vCenter using root credentials
  5. Change to the /tmp directory
# cd /tmp
  1. Set the script as executable:
# chmod u+x fixAdministratorsGroup
  1. Run the following command to check for the users that must be removed from the Administrators group:
# python fixAdministratorsGroup.py -u administrator@vsphere.local -p '<admin-pwd>' --action=check
  1. Run the following command to correct the issue:
# python fixAdministratorsGroup.py -u administrator@vsphere.local -p '<admin-pwd>' --action=fix
  1. Check in the vSphere Client if the vCLS VMs are powered on successfully.

Additional Information

See Broadcom article vCLS VMs failing to power on in VC 7.x and VC 8.x due to Privilege check failed for user VSPHERE.LOCAL This hyperlink is taking you to a website outside of Dell Technologies.

Affected Products

VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail G Series Nodes, VxRail D Series Nodes, VxRail E Series Nodes, VxRail P Series Nodes, VxRail S Series Nodes

Products

XC Core Systems, XC Series Appliances, VxRail V Series Nodes, VxRail VD Series Nodes
Article Properties
Article Number: 000216498
Article Type: Solution
Last Modified: 01 Oct 2025
Version:  4
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