Dell VxRail: Integrated Backup Fails

Summary: VxRail Integrated Backup fails with "vCenter backup finished. Failed when uploading the backup file to the SFTP server."

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Symptoms

VxRail Integrated Backup performs a vCenter backup and a VxRail Manager backup. It then uploads the files to a remote SFTP server.

The vCenter backup AND VxRail backup are complete. The vCenter files are uploaded to the SFTP server, but the VxRail files are not uploaded.

UI reports: "vCenter backup finished. Failed when uploading the backup file to the SFTP server"
 
Screenshot of error message in VxRail UI
Figure 1: Screenshot of error message in VxRail UI

/var/log/mystic/VxRailBackupRestore.log shows the below message: 
INFO Upload to sftp server, ret: 5, output: (b'', b'Permission denied, please try again.\r\n')

Cause

There is a special character ($) in the SFTP location password. The current VzRM Upload code does not handle it correctly. 

An example of a bad SFTP location password is: "AB$cdefgh2"

Resolution

Dell VxRail Engineering team is working on a resolution for this issue. It was discovered in VxRail version 7.0.451.

Workaround:
Use a SFTP location password without any special characters.

Affected Products

VxRail Appliance Series
Article Properties
Article Number: 000216655
Article Type: Solution
Last Modified: 26 Sept 2023
Version:  1
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