Connectrix: RAS-1004 Software 'verify' Error Detected on 9.1.x Switch

Summary: RAS-1004 Software 'verify' error detected on 9.1.x switch in environments using Fully Qualified Domain Name (FQDN).

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Symptoms

Brocade switch running on FOS 9.1.x reports RAS-1004 messages which can cause the switch to full panic. 

[RAS-1004], 339418/36028, SLOT 2 | FFDC | FID 128, INFO, SwitchA, Software 'verify' error detected., assert.c, line: 352, comp:weblinker, ltime:2023/09/27-14:34:09:650377
[RAS-1004], 339473/36053, SLOT 2 | FFDC | FID 128, INFO, SwitchA, Software 'verify' error detected., assert.c, line: 352, comp:weblinker, ltime:2023/09/27-14:39:09:440280
[RAS-1004], 339475/36054, SLOT 2 | FFDC | FID 128, INFO, SwitchA, Software 'verify' error detected., assert.c, line: 352, comp:weblinker, ltime:2023/09/27-14:39:09:552376
[RAS-1004], 339477/36055, SLOT 2 | FFDC | FID 128, INFO, SwitchA, Software 'verify' error detected., assert.c, line: 352, comp:weblinker, ltime:2023/09/27-14:39:09:657673

[NS-5002], 2158422/0, FID 128, WARNING, SwitchA, NS lib arg decode info 0x2, 0x0, 0, 20, 8, public.c, line: 154, comp:weblinker, ltime:2023/05/12-04:18:22:053232
[SAPI-5004], 2158423/0, FID 128, INFO, SwitchA,, Not enough resource: shmat (1) failed (12), sapi.c, line: 337, comp:weblinker, ltime:2023/05/12-04:21:08:263064
[NS-5001], 2158424/0, FID 128, WARNING, SwitchA,, NS lib IPC Argument decode failed rcv_size 28, rc -22, resp_args 0x17570ef8, err_num -4, public.c, line: 149, comp:weblinker, ltime:2023/05/12-04:21:08:444398

Cause

The VERIFY posted prior to weblinker termination are the result of shared memory operation failures with weblinker.

If the user has a Lightweight Directory Access Protocol (LDAP) server configured in FQDN format, the memory leak is seen during HTTP authentication with the remote authentication server in FQDN format.

Resolution

Workaround:
The workaround is to use an IP address instead of FQDN. This can be reconfigured with the aaaconfig command.

LDAP CONFIGURATIONS
===================
Position                 : 1
Server                   : example.broadcom.domain   <-- amend to IPaddress
Port                     : 389
Domain                   : broadcom.domain
Timeout(s)               : 3
LDAP TLS Mode            : STARTTLS


Resolution:
This issue is expected to be addressed in a future code, the best solution now is to reconfigure using an IP address instead of the FQDN. If the VERIFY continues after reconfiguration, it may be that a memory leak has occurred, and a hareboot or hafailover should be done to release the stuck memory.

Affected Products

Connectrix B-Series
Article Properties
Article Number: 000219192
Article Type: Solution
Last Modified: 16 نيسان 2025
Version:  3
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