DPSearch: Upgrade Does Not Start due to Puppet_agent
Summary: Data protection Search does not start to be upgraded due to puppet_agent.
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Symptoms
A DPSearch upgrade failed, no puppet_agent.log logs were being created in /mnt/search/log/puppet.
The puppet service was showing the following error:
Puppet agent lock file exist - skipping (/var/lib/puppet/state/agent_catalog_run.lock exists...
Cause
This usually happens when there is an issue with the puppet_agent -t command in a session, and the process of applying the catalog is not completed.
Resolution
To address this issue, proceed with the following:
service puppetmaster stop
service puppet stop
mv /var/lib/puppet/state/agent_catalog_run.lock /var/lib/puppet/state/agent_catalog_run.lock_original
service puppetmaster start
service puppet start
Affected Products
Data Protection SearchProducts
Data Protection SearchArticle Properties
Article Number: 000195422
Article Type: Solution
Last Modified: 23 مارس 2026
Version: 2
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