PowerProtect DP Series Appliance: Security Warnings for PTAdmin Account

Summary: This article describes causes, and resolution for security warnings observed for the PTAdmin account in iDRAC.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The iDRAC life-cycle log may show events indicating login failures or password changes for user "PTAdmin" or User ID 16. A corresponding email alert may be received from the ACM.
 

2022-07-09 19:45:46 27872 XXX0030 Successfully logged in using PTAdmin, from x.254.0.2 and H1.
2022-07-09 19:45:41 27870 XXX0030 Successfully logged in using PTAdmin, from x.254.0.2 and H2.
2022-07-09 19:45:47 27874 XXX1911 User ID 16 User Password has been changed.
2022-07-09 19:45:40 27869 XXX1912 User ID 16 User Access Right has been changed.

Cause

The Dell PTAgent software agent running on the ESXi host creates and manages the PTAdmin user.
The agent software updates the password every 60 days.
Other users should not modify the password. 
When the PTAgent is restarted, the password is updated.
The password may be changed when recovering from an error state.

Resolution

This behavior is normal and requires no intervention.
If these messages occur with excessive frequency, reach out to Dell support for review.

Affected Products

Integrated Data Protection Appliance Software

Products

PowerProtect Data Protection Appliance, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000212219
Article Type: Solution
Last Modified: 22 يوليو 2026
Version:  3
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