Avamar : Échec du démarrage du processus SNMP (Simple Network Management Protocol Daemon)

Une erreur de noyau est signalée dans l’interface utilisateur.

L’événement est connu à l’aide de la commande suivante dans l’interface de ligne de commande :

mccli event show |grep "snmpd.service failed" | head -1

483948 2024-02-20 00:00:14 GMT ERROR     1  SYSTEM      PROCESS  /           kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)          

mccli event show --id=483948

0,23000,CLI command completed successfully.
 Attribute  Value
 ----------- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 ID         483948
 Date       2024-02-20 00:00:14 GMT
 Type       ERROR
 Code       1
 Category   SYSTEM
 Severity   PROCESS
 Domain     /
 Summary    kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)
 SW Source  DPN:Unknown
 For Whom   Field Support Personnel
 HW Source  avamar.com
 Description N/A
 Remedy     Contact Product Support Please refer to EMC Knowledgebase Article 467153 by copying and pasting the following URL into a web browser: https://support.emc.com/kb/467153
 Notes      N/A
 Data       <data><entry key="date" type="text" value="2024/02/20" version="1"/><entry key="code" type="text" value="0001" version="1"/><entry key="time" type="text" value="00:00:14.35741 UTC" version="1"/><entry key="thread" type="text" value="log-messages:109" version="1"/><entry key="type" type="text" value="ERROR" version="1"/><entry key="message" type="text" value="kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See &quot;systemctl status snmpd.service&quot; and &quot;journalctl -xe&quot; for details.)" version="1"/><entry key="nodeid" type="text" value="0.0" version="1"/><entry key="requestor" type="xml" value="&lt;requestor domain=&quot;/&quot; product=&quot;MCS&quot; role=&quot;Administrator&quot; user=&quot;root&quot;/&gt;" version=""/></data>

Dans le journal des messages (/var/log/messages), il indique que le processus SNMP (Simple Network Management Protocol) n’a pas pu démarrer, mais a redémarré avec succès en quelques millisecondes :

grep -i snmpd /var/log/messages 

Feb 15 00:00:04 avamar snmpd[26463]: Shutting down snmpd:..done
Feb 15 00:00:05 avamar snmpd[26476]: Starting snmpd..done
Feb 16 00:00:05 avamar snmpd[28469]: Shutting down snmpd:..done
Feb 16 00:00:06 avamar snmpd[28486]: Starting snmpd..done
Feb 17 00:00:05 avamar snmpd[2177]: Shutting down snmpd:..done
Feb 17 00:00:05 avamar snmpd[2193]: Starting snmpd..done
Feb 18 00:00:04 avamar snmpd[5491]: Shutting down snmpd:..done
Feb 18 00:00:05 avamar snmpd[5507]: Starting snmpd..done
Feb 19 00:00:04 avamar snmpd[7970]: Shutting down snmpd:..done
Feb 19 00:00:05 avamar snmpd[7981]: Starting snmpd..done
Feb 20 00:00:04 avamar snmpd[9896]: Shutting down snmpd:..done
Feb 20 00:00:04 avamar snmpd[9911]: Starting snmpd..failed
Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Control process exited, code=exited status=7
Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Unit entered failed state.
Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Failed with result 'exit-code'.
Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)
Feb 21 00:00:04 avamar snmpd[12200]: Starting snmpd..done
Feb 22 00:00:04 avamar snmpd[15540]: Shutting down snmpd:..done
Feb 22 00:00:05 avamar snmpd[15553]: Starting snmpd..done
Feb 23 00:00:04 avamar snmpd[19854]: Shutting down snmpd:..done
Feb 23 00:00:05 avamar snmpd[19873]: Starting snmpd..done
Feb 24 00:00:04 avamar snmpd[22989]: Shutting down snmpd:..done
Feb 24 00:00:05 avamar snmpd[23002]: Starting snmpd..done

Le processus ne parvient pas à démarrer, puis redémarre avec succès en quelques millisecondes. Ce comportement est acceptable sur un système Linux.

Si le processus ne redémarre pas correctement, créez une demande de service pour obtenir de l’aide pour résoudre le problème.

L’événement peut être reconnu et ignoré lorsque le processus est en cours d’exécution.