PowerProtect Data Manager: ADS0005 Reported During DD System Discovery

Summary: This article explains how to resolve ADS0005 errors during DD system discovery in PowerProtect Data Manager caused by a misconfigured login session limit that prevents authentication token generation. ...

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Symptoms

When attempting to discover a PowerProtect DD system in PowerProtect Data Manager, the discovery fails with error ADS0005, indicating that the authentication token is empty.

Unable to discover protection storage PowerProtect DD System with address <n.n.n.n> because of com.emc.brs.common.resource.ResourceException: 
Error while executing /rest/v1.0/systemcode: 5468 statusCode: 400 Error: **** Authentication token is empty..

 

Cause

The error occurs when the login-max-active option on the Data Domain system is set too low, preventing PowerProtect Data Manager from establishing a valid session and retrieving the required authentication token.

To verify the current setting, run:

adminaccess option show login-max-active

Resolution

To address the issue:

  1. Log in to the Data Domain system using CLI.
  2. Increase the maximum number of active login sessions by running:
 adminaccess option set login-max-active 100
  1. Retry the discovery operation from the PowerProtect Data Manager user interface.

This change sets the login-max-active value to its default, allowing PowerProtect Data Manager to successfully authenticate and complete the discovery process.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000356281
Article Type: Solution
Last Modified: 17 أغسطس 2026
Version:  3
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