PPDMA DM5510 EVT-NETM-00011
Summary:
Input/Output (I/O) module failed in Enclosure , Slot due to . Alert PPDMA DM5510 EVT‑NETM‑00011A indicates a Media Access Control (MAC) fault;
the module will not function correctly.
...
Symptoms
Alert Details
PPDMA DM5510 Alert EVT-NETM-00011A: A Mac fault has been detected with an I/O module, and it will not function correctly.
Cause
I/O Module Failure Details
The I/O module in the indicated enclosure and slot has suffered a hardware failure that caused a MAC fault detection. This fault prevents the module from functioning correctly and generates the alert PPDMA DM5510 Alert EVT‑NETM‑00011A.
Specific Conditions Leading to Failure
- Hardware defect within the I/O module (such as component burnout, solder joint failure)
- Power irregularities such as voltage spikes, brown‑outs, or loss of power to the module
- Excessive temperature or humidity exceeding the module’s operating specifications
- Improper installation or seating of the module in the enclosure slot
- Corrupted or incompatible firmware on the I/O module
Potential External Contributing Factors
- Environmental conditions: Ambient temperature above 35 °C, relative humidity higher than 80 %
- Electrical environment: Frequent power cycling, unfiltered mains supply
- User actions: Removal or replacement of the module without proper shutdown procedures
Resolution
The I/O module must be replaced.
Gather a log bundle and follow the directions in this KB article: PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Contact Dell Support: If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (EVT-NETM-00011), and log bundle for faster assistance.