PPDMA DM5510 EVT-NETM-00019
Summary: Alert EVT-NETM-00019 indicates the network card in slot M of a PowerProtect Data Management Appliance (PPDMA) DM5510 is missing; reseat the card.
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Symptoms
Alert Indication
The system reports the following alert:
PPDMA DM5510 Alert EVT-NETM-00019 - Network Card in slot M is missing
Cause
Missing Network Card in Slot M
This alert is generated:
EVT‑NETM‑00019
The alert is generated because the system detects that the network card expected in slot M is not present. This condition occurs when the physical card is absent, improperly seated, or has failed to initialize during the hardware detection phase.
- Hardware detection routine reports
Network Card in slot M is missing. - Possible reasons include removal of the card, loose connection, or card failure.
- No additional system or environmental factors are indicated in the alert.
Resolution
Check and reseat the network card in slot M.
Gather a log bundle and follow the directions in this KB article: PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Contact Dell Support: If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (EVT-NETM-00019), and log bundle for faster assistance.
Affected Products
PowerProtect Data Manager Appliance, PowerProtect Data Manager Appliance DM5510 SoftwareArticle Properties
Article Number: 000404194
Article Type: Solution
Last Modified: 09 يناير 2026
Version: 2
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