PPDMA DM5510 EVT-STORAGE-00037

Summary: An Operating System (OS) drive has failed or is about to fail, triggering PPDMA DM5510 Alert EVT‑STORAGE‑00037; the system is in a critical state and will shut down if another OS drive fails. Replace or copy‑recover the failed OS drive. ...

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Symptoms

Observed Alert Indicating OS Drive Failure.

The system reports the following alert when an OS drive has failed or is imminent to fail, placing the system in a critical state:

  • PPDMA DM5510 Alert EVT‑STORAGE‑00037

Cause

OS Drive Failure Leading to Critical System State

An operating‑system (OS) drive has either failed outright or is exhibiting signs of imminent failure. This condition places the entire system in a critical state because the OS cannot reliably access its primary storage.

  • The event generates the alert PPDMA DM5510 - EVT‑STORAGE‑00037, indicating a storage‑related failure.
  • The failure code and accompanying details (enclosure number, disk identifier, serial numbers, part number, model information, and capacity) are included in the alert to pinpoint the affected drive.
  • If a second OS drive fails while the system is already in this critical condition, the system will automatically shut down to protect data integrity.

Resolution

Replace a failed or copy recovery OS drive.

 

Gather a log bundle, follow the below KB:

PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle

 

Contact Dell Support: If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (EVT-STORAGE-00037), and log bundle for faster assistance.

Affected Products

PowerProtect Data Manager Appliance, PowerProtect Data Manager Appliance DM5510 Software
Article Properties
Article Number: 000404197
Article Type: Solution
Last Modified: 02 يناير 2026
Version:  1
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