PPDMA DM5510: EVT-STORAGE-00038
Summary:
HostDiskNotOnline - Disk at slot location (Enclosure , Disk , Serial ) is present but not in use; triggered PPDMA
DM5510 Alert EVT‑STORAGE‑00038. No reconstruction was detected.
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Symptoms
Alert Information
The system reports the following alert:
- PPDMA DM5510 Alert
EVT-STORAGE-00038
Cause
Disk Not Online Condition
The EVT-STORAGE-00038 alert indicates that the disk at the specified slot location is not in use. This condition is reported as:
HostDiskNotOnline
This alert includes detailed identifiers such as:
- Enclosure number
- Disk identifier
- Disk serial number
- Device description
Key factors contributing to this state:
- The hard drive is present in the enclosure but is not recognized as an active member of any storage pool.
- No disk reconstruction or rebuild operation is detected for the affected disk.
- The system firmware or controller may have marked the disk as offline due to a communication error, power loss, or a transient fault.
- Configuration settings that exclude the disk from automatic usage (such as manual hot spare assignment) can also result in this status.
External influences that may trigger this alert:
HostDiskNotOnline
This condition includes:
- Improper seating of the disk in its slot, leading to intermittent connectivity
- Environmental factors such as excessive vibration, temperature extremes, or humidity affecting disk electronics
- Recent firmware updates or controller resets that temporarily suspend disk recognition.
- User actions like manual removal, replacement, or disabling of the disk without initiating a proper rebuild
Resolution
Reset the disk and check if disk reconstruction is started by using disk show hardware detailed.
Gather a log bundle and follow the directions in this KB article: PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Contact Dell Support: If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (EVT-STORAGE-00038), and log bundle for faster assistance.