PowerFlex 4.6: PFMP UI Slow Response
Summary: UI pages load slowly during normal navigation.
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Symptoms
PowerFlex Manager Platform (PFMP) UI is taking about 60 seconds to load.
On the Getting Started page in the UI, the configuration topics change between "Ready to configure" and "Configured":
This is the cause for a 45-60 second delay.
asmmanager pod logs show an error
2025-03-10 19:27:23,470 [https-jsse-nio-9080-exec-4] (RestTemplateResponseErrorHandler.java:52) [ERROR] REST Error: {"http_status_code":500,"messages":[{"code":"NOTF-504","message":"ERROR, connecting to : http://supportassist-vxflexappliance:8080/ese/config/connectionState. Check if support assist service is running and product is registered correctly.","severity":"Error","timpstamp":null}]}
Impact
UI is very slow to respond.
Cause
Failing connection to SRS appears to cause problems for the asmmanager pod as it tries and fails to connect to the SRS Connector.
Resolution
Re-register Secure Remote Services (SRS) Connection.
Verify UI performance post successful registration.
The GettingStarted page should now load quickly in under 5 seconds use browser developer tools to see the UI load.
Impacted Versions
PFMP 4.6.0.x
Fixed In Version
PFMP 4.6.1
Products
PowerFlex rack, VxFlex Ready Nodes, PowerFlex custom node, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625
, PowerFlex appliance R860, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840
...
Article Properties
Article Number: 000412335
Article Type: Solution
Last Modified: 07 يناير 2026
Version: 2
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