Data Domain: MarkLogic Supportability with BoostFS
Summary: MarkLogic can be used with the Data Domain BoostFS plug-in; however, MarkLogic is not currently listed in the supported BoostFS application compatibility matrix and its POSIX compliance has not been qualified. Users requiring supportability confirmation should work with their Service Account Manager (SAM) to initiate a Request for Product Qualification (RPQ) and review the compatibility guide regularly for updates. ...
Symptoms
User is attempting to use MarkLogic with Data Domain BoostFS.
Questions arise regarding supportability of incremental backups using BoostFS.
MarkLogic is not listed in the Data Domain BoostFS compatibility matrix.
Backup connectivity validation (for example, ddpconnchk) completes successfully, but supportability concerns remain.
User's request confirmation that MarkLogic is a supported BoostFS application.
Cause
MarkLogic is not currently listed as a supported application in the Data Domain BoostFS compatibility matrix.
BoostFS support is generally based on application compatibility and POSIX compliance requirements.
The POSIX compliance status of MarkLogic has not been qualified by Data Domain engineering.
As a result, supportability requires formal product qualification through the RPQ process.
Resolution
MarkLogic may be used with BoostFS, but it is not currently listed as a supported BoostFS application in the compatibility matrix.
Supportability and qualification require submission of an RPQ (Request for Product Qualification).
Users must contact their Service Account Manager (SAM) to initiate the RPQ process.
Data Domain Support cannot submit RPQs on behalf of customers, as RPQ submission is outside the support organization's scope.
Users should review the Data Domain Compatibility Guide and ELAB support matrices regularly for the latest qualification and supportability updates.
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