Cisco MDS: Unknown card (Could not get software-card-id)
Summary: Customer installing new linecards in MDS9706 switch received an error: Unknown card (Could not get software-card-id)
Symptoms
The following error displays when installing new linecards in an MDS9706 switch:
Unknown card (Could not get software-card-id)
Cause
Log outputs show as follows:
`show module`
Mod Ports Module-Type Model Status
--- ----- ----------------------------------- ------------------ ----------
1 0 Unknown Module powered-dn
2 0 Unknown Module powered-dn
3 0 Supervisor Module-3 DS-X97-SF1-K9 active *
4 0 Supervisor Module-3 DS-X97-SF1-K9 ha-standby
Mod Power-Status Reason
--- ------------ ---------------------------
1 powered-dn Unknown card (Could not get software-card-id)
2 powered-dn Unknown card (Could not get software-card-id)
Logging log:
%PLATFORM-2-PFM_MODULE_POWER_ON: Manual power-on of Module 1 from Command Line Interface
%KERN-0-SYSTEM_MSG: [296039.184403] Cannot power-up module 1 Jumpers Set (most likely P14) val = 0x20 - kernel
Resolution
Receiving the Unknown card (Could not get software-card-id) error indicates that the current NX-OS is unable to support the new linecard.
Check NX-OS compatibility. Switches require an NX-OS update to support linecards that display this error.
Additional Information
- The minimum software version for module part DS-X9334-K9 is NX-OS 7.3(0)DY(1).
- The minimum software version for module part DS-X9648-1536K9 is NX-OS 8.1.1.